Faherty Austin - Austin (TX)

1 /5 Natasha Russo: Store associated and manager can use a bit more development in customer service skills and professionalism. I would think that they would want to make in store shopping as positive an experience as possible in light of competition with internet sales. Next time, I will simply avoid confrontational staff who act annoyed by customers and their simple requests for a printed receipt and just shop online.

5 /5 Scott: Thank you so much and shoutout Braulio (sorry if I butcher the spelling)! We had an extremely complicated order and return and they investigated and tracked down the original confirmation for me and wouldn’t give up until he got me all settled. Thank you and we’ll be back!

1 /5 C PTX: Pretentious & condescending manager. Tried to make a return. Had the tags, but the twine that secured the tag to the garment was cut. The manager wouldn’t accept the return and said “we don’t have any twine in the store to re-secure the tag.” I had the twine in my hand from my purchase. Laughable. Clothes are over priced and uncomfortable.

5 /5 Will Krause: I ordered some stuff online that ended up being too small- the staff was extremely understanding and helpful, and made the exchange super easy. Also, it’s a really nice store. Thank you guys!

1 /5 Luke Pelton: Bought a pair of pants at this store a month ago. Last week the button on the pants ripped off. I came back to the store to exchange for a new pair and they refused to accept the item back. You’d think paying $150 for a pair of pants would at least buy you the ability to replace them if something breaks. Don’t waste your money here, plenty of other high end clothing retailers who know how to treat their customers.