Express - Austin (TX)

5 /5 Ayoub Kajjaj: Otho is the person who helped me at Express and mentioned that the name means rich, and the experience truly felt that way. This is the type of person you need to represent your establishment. I walked in stressed and in a rush, needing a complete outfit, and Otho made everything effortless. The selection was perfect, every piece matched cleanly, and it was clear that Otho knew exactly where everything was and what worked together. The level of professionalism, taste, and efficiency genuinely saved my day. If you need someone who can pull a full look together with real skill, ask for Otho.

1 /5 Mahesh Kumar: I had a very upsetting experience at this Express in Austin. An employee loudly accused me of ‘destroying’ the clothes while I was simply checking sizes on shirts that were not on hangers, which was humiliating and unnecessary. I felt inappropriately harassed and embarrassed in front of other shoppers. The manager did apologize and said I was allowed to touch items, but this behavior is not acceptable and I hope management takes appropriate action so no other customer is treated this way. I also urge the store to put sample items on hangers or display them more clearly, because if everything is folded on shelves, customers have no way to shop without touching the clothes, if your employees are frustrated by customers simply looking through items, they should not be working in customer-facing roles. I would also like this complaint to be escalated to Express corporate so they are aware of how customers are being treated at this location.

1 /5 K T: Had a bad experience at this store today. I arrived a little bit before closing time, but was still offered a dressing room. The lady helped me get it set up. However, a couple of minutes later, someone outside the dressing room told me that they were going to close the register now. I shouldn’t have been offered a dressing room in the first place if they weren’t going to wait a few minutes. I was going to buy a few items. Store lost a customer today.

3 /5 cws1184: Too much bait and switch here. The product is fine, the customer service is disinterested if not reluctant. They set the store up in a purposefully confusing way. What is on sale and what is not is placed together to get you to the counter with full priced items you thought were a deal. Only to be told otherwise, hoping youll say "fine, Ill get it anyway". Not exactly reason to steer clear, but certainly check your price tags as you go.

1 /5 Mari Bee: I had a very unpleasant experience with Stephanie tonight. I returned several items, all unused and all with tags attached. Instead of handling the return professionally, she took an accusatory tone and told me multiple times that she “couldn’t find the tag on the dress,” even after I explained twice the tag should be on the dress. It was unused. I never remove the tags. When she eventually found the tag and realized she was mistaken, she snapped at me as soon as I pointed it out and then walked away. It was extremely unprofessional and completely unnecessary. I didn’t even purchase anything else because of how uncomfortable the interaction was. I won’t be returning to this location.