Cavenders Boot City - Beaumont (TX)

5 /5 Alondra Rodriguez: I’ve been in this store a few times already and I just have to say I love the prices, the workers are always friendly and helpful. I recently went for a pair of boots I could not find them anywhere (especially wide boots). I called them and they were extremely helpful. They sent me pictures (I was about 30 minutes outside of Beaumont) and saved the boots for me so I could come get them. They were having a special spend over $200 and get a hoodie. I just want to say thank you!! The look on my husband’s face was priceless and you saved me $100 and shipping.

5 /5 Josey Johnson III: Cavenders has been my go-to in Beaumont for most of my western wear. The regulars I work with —Cecil, Dakota, Chante, Shellie, JoAnn, and Keagan —always care for me. The revamped hat bar looks really nice. It gives that side of the store a friendly, open, and lighter feeling. The large hat display looks impressive. In my opinion, though, the mirror needs to be returned opposite the bar. Is it convenient for me as a customer to quickly try on my hat to see if the technicians skill is delivering what I want to see. Then there are the hat bands. They are stuck in a crevice between hat shelves, waiting to be discovered. Remove the vehicle hat holders and put the bands next to the hats. Its easier to upsell to a nicer band with them in sight. Just my thoughts on these things. Thank you to Shellie for her talented shaping skills today! It was an experience watching you shape, instruct, and mentor the others as you worked on my hats. Update: The hat bands display has been moved to a more visible location, and a mirror is on the counter to inspect your hat as its being created. IMHO, it needs to be a little larger, but its a good start. There are supposed to be two more placed on the counter, one in the center and one on the right side. Although I liked the view of the mirror on the hat wall for inspection, these three mirrors, or at least two, will allow you to inspect your hat on your head during the creation. Update: Getting ready for the Fall season! Get your felt now!

3 /5 Ida Hertin: We´re out traveling and decided to stop by Cavender’s Boot City to buy cowboy hats. While the store itself had a great selection, the customer service at the register was extremely disappointing. The woman at the checkout was very rude and unwelcoming. She barely looked at us, and showed no interest in helping, which is surprising considering we spent nearly $500. Good service should be a basic standard, especially when customers are making such a big purchase. Instead, we felt like we were bothering her by simply being there. In fact, we almost decided to take our business elsewhere and went to Boot Barn because we didn’t feel welcome. The only reason we ended up buying from Cavender’s was that we really liked the hats. The man who helped us shape the hats was the complete opposite: incredibly professional, kind, and clearly passionate about his work. He deserves a lot of credit for the positive part of our experience. Unfortunately, when we returned to pay, the same cashier once again acted dismissive. She scanned the items without saying a word or even making eye contact. She had long black hair and heavy eyelash extensions, and honestly, someone with such an attitude should not be working in customer service. It’s a shame, because with such a great product selection, a little bit of warmth and professionalism at the checkout would have made our visit so much better.

5 /5 Barbara Hanneman: Jonathan provided top notch service with a smile, even though we were extra picky and hard to fit. As soon as I saw the Texas Tech logo, I knew he was the right man for the job! Best of luck to Jonathan in his future endeavors after graduation.

5 /5 Stephanie Stevi Parker-Gregory: Thank you to the wonderful staff, iris and keegan.And the others that were there at work on saturday.I cannot remember the other peoples names.But everybody took really great care of us.Trying to help my grandson get a pair of boots and jeans for the rodeo on saturday.Whenever boot barn across the street wouldnt even give us the time of day.