Adelante Boutique - Austin (TX)

2 /5 Katie Trevino: I immediately came to Google reviews after visiting this store an hour ago to see if it was only me that felt the stand off ish customer service vibe. They do have some cute burnt orange clothes, game day accessories, etc. But totally agree with the entitled staff vibe. Most bizarre check out experience Ive ever had too... Woman at the front acted like she was the only Texas football fan around and acted like I didnt know what I was talking about.

1 /5 Julian Ferro: Last year, in 2025, I walked into this store and was met with an incredibly rude and dismissive attitude by the sales staff. I assumed it was an isolated incident. Unfortunately, returning in 2026 confirmed that this behaviour appears to be the norm. I entered the store looking to meet Tricia Roberts, the owner. While browsing, I was abruptly shouted at from behind the counter, “Can I help you?” I turned to see a woman on the floor scrubbing. When I asked for Mrs Roberts, she replied, “That’s me.” I introduced myself: my name is Julian, I run an independent label from Melbourne, Australia, specialising in fur, leather, and knitwear. Her immediate response was, “I don’t do leather.” I explained that was fine and suggested that my faux fur pieces could be a strong fit for her store. Her reply was blunt: “There’s only two of us here. I don’t have time to look at someone who walks in unannounced.” I explained that I had visited the year prior and had followed up via email, which went unanswered. Her response was simply, “Email me again.” At that point, I made it clear that respect works both ways. If a business owner cannot offer a single minute of courtesy to someone standing in front of them, they should not expect continued outreach. I then left. I have worked in the fashion industry for over 19 years. In all that time, I have never encountered such entitlement or disregard. Fashion is an art form — most of us do this for love, expression, and passion, not arrogance or greed. I spend eight months developing a collection — from concept to execution — not because it is lucrative, but because it is meaningful. I cannot afford agencies or large advertising budgets. I show up in person, with honesty and pride in my work. Perhaps my appearance made you uncomfortable. I am a heavyset man — but I assure you, my designs are thoughtful, beautiful, and rooted in love and integrity. I ask you this, Tricia: would it really have been so difficult to take one minute to look at images on a phone? Was scrubbing a counter truly more important than treating another human being with basic dignity? Do better. Be kind. Life is far too short.

5 /5 Nina Kuhn: Prices are moderate for a boutique and good quality. Coming back next time I am in town for sure! They need a store in Houston!!! I got two dresses and really wanted to buy two other tops and another dress.

1 /5 Kate Wickham: I meant to keep this short, but Ozzy Osbourne just passed away, and I came into your shop hoping for a little distraction--what I got was quite the opposite. So, story time. Shouldve gone for another tattoo instead. But I digress. This was my third and final visit. Each time Ive come in, its been clear Im not welcome--neither I nor my money, apparently. My first visit was after dinner at Santa Rita, my usual post-work go-to. Id been curious about your boutique--since you cant see into the store from the street--and Im not one to judge a book by its cover (a little something I suggest we all try). I was completely ignored by the cashier, but I brushed it off. The second time, I brought a friend. While your clothing isnt quite my style, Id noticed a few charming pieces and thought she might enjoy them. Someone did come outside to greet us and mention more items inside, which was a refreshing change. My friend even returned on her own later and had a good experience. Today, I stopped in again--not for myself, but because I have a sparkly, pink-loving, Kendra Scott-type friend with a birthday coming up, and your store felt like the perfect match. Once again, I came in after work and was met with a flat, unbothered "hi..." from the girl in the green dress, who immediately turned back to her conversation with the woman behind the counter. I browsed quietly, giving the benefit of the doubt--again--while they carried on, clearly uninterested. Another woman walked in and was promptly helped--likely because she matched the aesthetic. I, in contrast, was overlooked entirely. When I walked out, the same girl, parked in front of the counter like an immobile house pet with selective vision, actively avoided eye contact and said nothing. No goodbye, no thanks, not even a glance. Message received. Maybe it was the tattoos. Maybe the black clothing. Maybe just the assumption that I wouldnt be spending anything. Wild, considering I had every reason to judge her in that pretend "old money" dress--but didnt, and thats beside the point. Youve lost a customer, and the referrals I was more than happy to send your way (most of which do actually fit your aesthetic). Still, I genuinely hope the shop survives--though with a hidden location, zero visibility from the street, and an overwhelming number of sale tags (which tracks--$50 for matches?), I wouldnt bet on it. Signed, Less impressed with you than you clearly were with me. P.S. While its disheartening, it is not at all surprising to see other reviews echoing the same complaint: poor, unwelcoming service. You can defend your staffs "intentions" all day, but in the real world, actions are what matter. Do better, babes. Longevity doesnt mean relevance--it just means someones still footing the bill.