2 /5 Lindsay Cooper: I waited a few weeks to leave this review because I needed to cool down and speak fairly, but I also want people to know before going that they need to be careful. I NEVER get my nails done. It had been 5+ years since I have, and dip didn’t even exist back then, so I had never had dip nails. I needed my nails done for a photo shoot and chose this salon based on excellent reviews. I showed up on a Wednesday at 3:30pm. They were not busy when I arrived though they did get busier by around 5 when I left. I did not have an appointment, which was probably my first mistake, but again I have very little nail salon experience. I walked in and requested “dip nails” and the guy at the front desk sent me to a seat at a nail station. An older woman who spoke almost no English came out and asked me what I wanted. Rather than try to explain, I showed her the picture which I have posted here, of ombré dip nails. I knew they did this because I had seen ombré as an option on their website before choosing to go there. I asked, “can you do exactly this?” And she said “yes. Pick color” — at this point I was confused because I legitimately just showed her what I wanted exactly and she agreed… but I said “color for the base? To go with the white?” And she said “yes base. Pick color” so I picked a pinkish color that I thought was close to the photo. She began working. Again, I have never had dip nails and it’s been 5+ years since I had any nails done, so I’m just along for the ride. She did several dips and then filed and got the LED cure light out. I didn’t know HOW the ombré would be done but I knew it would be before the LED cure so I was alarmed. I said, “what about the white ombré?” And she just stared at me. I asked again. She said “no ombré” and I said “yes ombré. Please do it” … at this point another younger employee stepped in to translate. I showed this girl the photo that was agreed upon and the girl said, “she didn’t see this picture. You got a single color. The nails are done” and I said, “she DID see this picture. She agreed to this picture. And I would like you to do ombré now” — the employees went back and forth in their primary language and then the younger girl said “you have a single color. We cannot make it ombré”
There is no reason they couldn’t have shaved the nails down to fix them and start over. They did not acknowledge their mistake. They cured my single color bubblegum pink nails and charged me full price and sent me on my way. They texted me a survey to fill out that evening and I was honest in my response. Nobody from the salon contacted me based on that survey and it’s been 3 weeks so I’m not sure why they even sent it.
I am giving 2 stars because the salon was clean and my nails weren’t botched but they were NOT what I wanted and I had to get them fixed for a ridiculous price (removal+new set) elsewhere the next day.
