White Lotus Holistic Spa

Chelsea Harris: Went in on Saturday afternoon with my daughter and requested pedicures, a full set and a refill and polish with nail art. I was immediately directed to the polish wall and never given the option of choosing a gel color. I had a design and color theme in mind, but the poor quality and selection of their regular polishes forced me to choose different colors. The procedure of the pedicure was very nice, I even complimented on the massage; however, the polish and trim of my nails left much to be desired. Toenails were uneven and she didn’t put enough coats of the poor quality polish on to look good. I requested another coat and she complied but obviously had left polish on my skin then rushed me to the manicure chair. A customer came in while we were still getting our pedicures and was sat for service, causing the tech caring for my daughter to get up and leave her without any communication about who would finish her pedicure. Eventually her nails were painted and she was directed to the drying table, she also received a pedicure that left polish on her skin. Upon sitting at the manicure table, I was told that I would have to use gel polish since that was what was already on my nails. I agreed and then found out they did not have the shade of green that I had applied to my toenails in gel. I readjusted my color choices for my nails based on their very slim selection of gel colors and you can see the results. While waiting for tech to return table. I realized my daughter was still waiting for her full set to begin. It was then I realized that there were only the 2 employees there. And the other customer was still being served. This when I re-examined my toes and looked my daughter’s realizing she had polish all over her skin too. I asked for our toes to be cleaned off, which she did, but it still left much to be desired for a pedicure polish. By this time, my daughter had given up on getting her fingernails done. I feel as though the tech rushed the process due to having 3 customers wanting manicures. I wish I would have read the prior reviews before wasting my time and money here. My nails were not dry when she directed me to wash my hands resulting in my thumb nails having a gummy texture. Also the polish work left me wishing I had left on my previous color design that was almost a month old. I had been in the salon for 2.5 hours at this point and did not want to be there any longer. It was not until I got outside that I could see how bad the quality of work really was. I will be returning on Monday to request my thumbnails and toenails get repolished, at the very least.

White Lotus Holistic Spa - Amarillo (TX)

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