1 /5 o: First time ever getting my hair died, after communicating online about the work I wanted I decided to go in person to ensure shed be able to do exactly what I wanted, which she told me yeah she could. My appointment began at 10:30 am and I left the salon at 7:54 pm. She was unable to dye my hair the color we agreed on and after nearly 10 hours of being there I ended up with a reddish tint over my hair ( similar to store box dye). To sum it up, I dont recommend this place if you have long, thick, black hair.To paraphrase her words your cuticle would be too tight to accept the dye/bleach. Extremely disappointed.