Matagorda Regional Medical Center - Bay City megan saha: As a mom of three, seeing my oldest in the condition she was in left me in complete shock. I asked for help getting my daughter out of my truck, and a woman with a wheelchair arrived. She seemed to have an attitude, sighing and huffing as she walked to my truck, only to yell at my daughter, who was barely conscious, as though she could respond. After getting her to a room, I overheard a nurse and a doctor talking about my daughter, saying, "Great, just what I wanted," as if I wasn’t standing there, trying to hold myself together.
After several unsuccessful attempts to get an IV and draw blood, a female doctor came in, performed an ultrasound to locate a vein, and successfully inserted the IV on the first try. She was kind, but the overall atmosphere felt dry and distant—though I understand that hospital work can be very stressful.
As someone who works in a hospital myself and values honest feedback, I felt the need to recognize one of the nurses in the ER—her name was Cassey, I believe. She was incredibly kind and straightforward. She spoke to my daughter as if she were her own, and I truly appreciated that. Cassey was a huge help, and I want her to know how much I value her excellent patient care. Thank you again, Cassey, for your compassion and professionalism.
