Texan Auto Repair & Collision - Sugar Land Smile: My 2017 Mercedes E300 experienced severe water damage due to clogged sunroof drains, which affected the electrical components in the dashboard and seat and required a full carpet replacement. I brought my vehicle to Texan Auto for the repairs, and I couldn’t be more pleased with the service I received.
The team, particularly Terry, went above and beyond. They kept me regularly informed throughout the process, including the extended wait for a custom electrical harness that had to be manufactured by Mercedes in Germany. Their communication and transparency made a stressful situation much more manageable.
Terry also worked directly with my insurance company, which was a huge relief, and he even unclogged the sunroof drains and completed a registration inspection—both at no additional cost. It’s clear that customer satisfaction is a priority at Texan Auto.
I have no doubt that if I had taken my car to the dealership, as I typically only trust Mercedes dealership for all repairs, I would not have received the same level of personalized service and attention to detail. I’m truly grateful and now a customer for life.
