Ulta Beauty - odessa - Odessa (TX)

1 /5 Tram Horton: First to to do hairrs with Ulta: im happy to work with Malaina .D I really not happy with the manager. I went back to perm hairs because its so straight after a few days. The lady made 2nd appointmt for me is nice and she agreed to perm my hairs free of charge. But when i came, the manager claim because i wash my hair early (nobody told me that, i perm on friday, wash on sunday), and they said need to cut my hair short..anyway..a long story, but the fact is her attitude. Ok i can wait until my hairs longer, but with that attitude, i will choose the other places

1 /5 Alisa West: Was not helped. Attended all other customers. Guess they didnt think I had money. The lady on the next aisle stuffed things in her purse, but they were only looking at me. Not a good selection of products (only Nars concealer, only PUR toner). All makeup was picked through and had been opened. The cashier overcharged me on a $450 transaction, I came immediately back in to return the double scanned item and supervisor sent me back to the long line. I would have returned all items but I forgot my makeup bag in another state. I will never return to this ulta.

1 /5 Trae Marler: I wish I could give this experience zero stars. It was incredibly rude and unhelpful. Having worked at Ulta for three years, I can confidently say this was the worst service Ive encountered. I overheard associates speaking negatively about customers and arguing over who would make the intercom announcement. When I asked for assistance regarding a specific item, one associate responded unkindly, slapping her hands down and dismissively stating that they didn’t have it. However, I would like to express my gratitude to Rayn for providing exceptional service during checkout.

5 /5 Ivan Garcia: I entered Ulta yesterday afternoon not entirely sure what I was looking for. When I was greeted by Jennifer in pink pants and a great attitude ready to help. She helped find exactly what I needed. After completing my purchase and headed towards my car I realized my battery had died. Before I even knew it Jennifer was there with jumper cables, ready to get me back on the road! Jennifer went above and beyond with her customer service. She definitely deserves a promotion!

5 /5 Kat Mesa: Ida did a great job color correcting , bleaching my roots blonde and blending my hair color. She was very nice and patient with me I definitely recommend her and I will be going back to get my hair done with her.