2 /5 Acc User: Been here a few times, usually no issue. This time I showed a very clear picture and explained the color I wanted, and got something entirely different. I wanted to go blonde, fully blonde with blended root balayage, a medium blonde shade everywhere except for blended roots. I started with a darker color, but that has not been an issue in the past. What I received instead was completely brown with a few blonde highlights, after specifically mentioning that was not what I wanted. My stylist was nice and probably trying her best, but she did not deliver on my very clear request. If she was completely unable to do what I wanted, or needed multiple sessions for some reason, I wish she would’ve just told me so I didn’t expect it to come out looking similar to the picture I showed her. I spent over $200 on that coloring and a cut there. It doesn’t look horrible or anything but it’s just not what I wanted. Probably won’t be returning unless it’s for something very simple and less expensive.