2 /5 Andrea McDonald: I have mixed feelings about my experience here. My stylist was Emily. On the plus side she was prompt and friendly in person and I don’t believe she intentionally messed up my hair. I requested to have my hair dyed completely light copper red. She mentioned in the text that it might take two sessions but when I arrived she believed it might be one instead. We were working from what I believed to be virgin hair because I hadn’t dyed it in a few years and when I did it was black. At the time my hair was brown with light browns ends that had a copper ish undertone. When she evaluated my hair she seemed confident that she could achieve my desired look but seemed to want to add highlights. I wasn’t really looking for that but at her insistence I reluctantly agreed as long as most of my hair was the color I requested. I showed her a picture, which I felt would clear up any ambiguity. After a soap cap (I think that’s what it is called I’m not very knowledgeable in this field) and foiling a few chunks of hair up top, my hair was multiple colors. It wasn’t terrible but it really wasn’t what I asked for, and very little of it came out anything near the desired color. Now my hair is slightly lighter in the back, somewhat copper near the front 1/3 top, and has two blond streaks right at the front of my head. I do think she attempted to do what I asked but it’s not what we got. She seemed very pleased with her work, even asking me to walk back and show another stylist. I wasn’t very happy with the result but paid the 250.00 and an additional 50.00 tip because she was very friendly and I know she put a lot of work into what she did do. I messaged her after the fact expressing my displeasure, but was only met with a somewhat argumentative response stating that she told me in the beginning that it might take two sessions. She didn’t express that in person, and if she had only apologized that we couldn’t get the look and informed me during the visit that she would try again, that would’ve been okay. She made no offer to try and fix it. She just stopped messaging. She never even offered an apology and I feel very disappointed. I even communicated that it may have been my misunderstanding because even though she had mentioned it might take more than one session she made it sound like it would only be one after she saw my hair. So I actually apologized to her more than once for my ignorance in the matter hoping to prompt her to do the same for the inadequate work. Unfortunately, no apology was given and no offer to remedy the situation was offered either. The two stars are for her professionalism during the session, the work she did do, and prompt scheduling. The rest was a negative experience that cost 250.00 (not counting the tip, I was just raised to always tip when someone works for you). The first pic is my hair three days after the appt, the second is what I asked for and sent her a picture of.
