1 /5 Megan Brown: If I could give zero stars, I would. For 5 months I have been taking my car to them. I have had the car at or in the shop 6 times now.
The mechanics are VERY kind and willing to communicate. However, my experience leads me to believe that they lack in diagnostics. They definitely lack the ability to even agree amongst themselves what the problem is.
I was given multiple possibilities for what was wrong with the car. One mechanic would say the pump was leaking, another would tell me it wasnt. Ultimately had the pump replaced. Paid 116% markup on a refurbished part, which immediately failed. I was able to see fluid overflowing from the reservoir. The mechanic said he didnt observe that. I was also informed that the problem could possibly lie in the A/C exchange. They offered to replace the pump again for free, but told me they saw no indication of failure in the pump. I asked if the car could catastrophically fail as a result of what was happening that they were unable to pinpoint. I was told that it wasnt likely, but it was always a possibility, considering that the car wasnt being made available to him to look over thoroughly again.
But at that point, I no longer felt that they were working in my best interests, I did not trust their diagnostics or their repair work. The next day, the dash lights up like a Christmas tree. Electrical failure, and I am literally locked inside the car. Took it somewhere else and was told that the new, faulty pump had leaked on the alternator and now the alternator needs replacing as well. Never at any point was the alternator mentioned by The Pit Stop.
I do not recommend going to this shop for any type of service at all. They did agree to send a new pump to my new mechanic, which was a polite and responsible action. However, now I have to replace my alternator. The Pit Stop offered to do the work on the alternator as well, but I have lost all trust for the work they do there. I cannot afford a 116% markup, (set by the owner, not the mechanics) of a new alternator. And I certainly dont want to give them anymore of the very tight income I have. I especially would not recommend that any female without substantial knowledge of auto repair go to this shop, or anyone without much knowledge of cars. They saw me coming, and took advantage of me 100%.
There are so many more details than this, its intimidating. This is just an overview of the highlights of the last five months.
