Studio 209- El Paso - El Paso (TX)

1 /5 Alicia Venegas: I went in for a balayage. Unfortunately, I left with three distinct colors in my hair, rather than the natural, blended look I was hoping for. It seemed as though the stylist didn’t use any toner, which left my hair looking patchy and uneven. I ended up needing a color correction at another salon, and even they asked if I had paid for my initial service While I reach out to them to tell them about my experience I chose to go elsewhere to ensure my hair would be in more experienced hands. Speaking of experience, I was never informed about the stylist’s level of expertise, nor did I even know who would be handling my hair until I sat down in the chair. After spending nearly $800 that month, this whole experience left me feeling frustrated and disappointed.

1 /5 Barbara Aguirre: I usually write positive reviews to help businesses, however I’ll make an exception to save you ladies from overpaying $$ for such awful looking hair. I went in for a balayage on already naturally blonde & light hair (so it usually takes 2h max) and a simple trim of my bob. I specifically requested a blunt cut with minimal texturing in the back to avoid a heavy bubble look, no layers, but Ruby said she was “shaping” and ended up chopping my hair into weird layers that are much shorter than expected. Now I literally look like a broom. Uneven chunks in the back, missing pieces, not possible to hide in any way. The balayage is also nowhere near I showed her in the picture, she over-toned my hair and what was supposed to be beige blonde, turned out to an awful shade of green! After contacting her via instagram, she kept replying that management will contact me. They asked me to come and have it fixed… I wonder how, if the layers were too short. Also, who in the right mind would go “fix” the hair to the salon that messed them up to begin with? They informed me that there’s no refund policy, of course. I’ve lost over $300 for ridiculous color I don’t like and even worse cut that will take months to grow back. This has to be corrected elsewhere, so I’ll pay double. I now find myself stuck with hair that is difficult to manage, and the only way to cope is with a messy bun every day… What’s the point of having hair done? I’m furious with how my hair turned out. I would not recommend this salon by any means. Also, don’t be fooled by the positive google reviews- check out yelp and you’ll find what really happens there. Very unprofessional. Here are the pictures, it actually looks worse in real life. The last one is after I fixed green hue myself, but this chop… is awful, this hairstyle is absolutely no shape.

1 /5 Mercedes Martinez: I asked for highlights and that’s not what I got. My hairdresser had 4 months of experience with zero supervision of an expert. I paid $200 to someone with very minimal experience. They should at least disclose this information to the customer. She washed my hair twice because she missed some bleach spots the first time. It took her 6 hours to do my hair … no hair cut nor did she style it. Plus very messy . The manager did call me to get it fixed and offered free treatment and haircut . I denied his offer because I don’t feel comfortable and I don’t want to put my hair to more bleach stress.

2 /5 Kortni Powierski: So I want to start by saying I get regular highlights with Nina and have been a loyal customer for awhile now. Nina does a great job. However, I am writing this review because of the solans policy and want to make sure others are aware. I have never missed or rescheduled an appointment until this month. My 10 month old came down with a cold the day before my appointment. So I called to reschedule. I’m glad I did because the next day I was also sick too. Two days after rescheduling my appointment I was charged 30% of my appointment cost (I pay almost 300 so this was a big cost) and I called and asked why? It was because I didn’t reschedule before 72 hours, which we were not sick then. As someone who has never missed my appointment or rescheduled previously I was very disappointed in this. I feel like this promotes going to appointments sick and the spreading of germs. If 2020 has taught us anything it is to stay home when ill. Do I agree with having to pay for services if a no show…yes that is completely fair, but I gave more than 24 hours noticed with a sick baby. Additionally, one of my previous appointments was rescheduled the day of because my stylist was sick. I had to wait 5 weeks for a new appointment and completely understood…I feel the same courtesy should be reciprocated. As a result after my rescheduled upcoming hair appointment I will be looking for a new salon.

5 /5 Connie Sanchez: After going to an overrated chain to get my hair massacred in October, I finally had the courage and enough hair growth to get my hair cut and hopefully fixed. Danna did an amazing job! She walked me through the process and fixed the disaster that was my hair. I’m so grateful for her and will definitely be back!