1 /5 Fortunato Mireles: I scheduled an appointment after receiving a $49 promotional offer in the mail, which included X-rays, a dental exam, and a cleaning. I arrived on time, paid the $49, and got my X-rays done as expected. After that, I was taken to a separate room with a financial advisor who explained there were three types of cleanings. I was told the dentist had diagnosed me with the middle-tier cleaning—which was not included in the promotion.
When I asked for the basic cleaning that was part of the $49 promo, they told me they couldn’t do it due to the diagnosis. It wasn’t optional—they flat-out said it wasnt possible. I don’t have any serious dental issues, and I felt like I had no choice but to pay the extra dollars to get my teeth cleaned.
The cleaning itself felt rough, and messy. Literally had my saliva and water all over my face and neck, and after trying to clean it myself, the person doing the cleaning told me he can do it, doing a terrible job.
As a business owner myself, I understand the strategy of using promotional deals to get people in the door. But the way this was handled felt misleading and frankly, a bit predatory. If someone didn’t have the extra money, they’d end up leaving with nothing—even after paying the $49. Thankfully, I could afford it, but what about families who can’t? They would’ve walked away empty-handed, which is completely unfair.
This experience left a bad taste in my mouth. However, the staff at the front desk, especially the person who handled the financial aspect of the transaction, were great and gave me no issues.
