2 /5 Bailey Richardson: I had been here once before to get a bad hair coloring fixed and I had a wonderful experience so I decided to come back. I came in with pretty light hair and was wanting to go dark brown and get my bangs trimmed, as well. I showed my stylist what I wanted and we looked at hair swatches together. I even told her (twice) that if she had any suggestions for the cut and color, to please tell me because I figured she knows more about coloring than I do. After the dye was finished, I was concerned it looked too dark. Maybe the colors I showed her and what she put on my hair were the same, but to me it just looks black. I expressed to her that I didn’t know if I liked it and she told me we could attempt to fix it then and there, but recommended I go home and wash it and if I still didn’t like it after a couple of days to call the salon and they could see me again, and because my hair was so light the color would sit heavier on it (and maybe that’s common sense to some but I don’t color hair professionally, so maybe this comment would have been useful ~before~ my service, not after, when I gave her opportunities to express her suggestions/concerns). Flash forward three days and 6 shampoos later, I still don’t like the color, so much so that I’ve already tried a color remover, so I call the salon. They said they couldn’t get me in because it was too busy this close to the holidays (which I can understand), and that my stylist ~actually~ said to give it a few weeks (even though I told her I had family Christmas pictures in a week). They said “the reality of the business is that you may not get what ask for,” which I guess I can understand, but when I spend 200+ (including tip, which I now regret), I would like to get pretty darn close to what I want. All this to say, I wouldn’t be leaving such a bad review if the stylist had been upfront with me about me not being able to come back to get it fixed in time, and if she had communicated better with me before my service.
