ROYALS AUTOMOTIVE EXHAUST & PERFORMANCE - Kerrville (TX)

5 /5 Thai Erekson: Royal had done an amazing job. After my vehicle power problems in a previous town on my way to San Antonio, the Mechanic in that town had informed me the issue and "fixed" it, unfortunately he didnt double check nor test my vehicle to make sure that the problem had been resolved. When i left the town I started to suffer from more power issues that left me stranded for 4 1/2 hours in the dark, in the cold before a good friend was able to drive 2 hours to get me out of that situation. Now stuck in San Antonio and my car on the side of the freeway, I had contacted Royals establishment informing them of the situation. They gave me the information on a tow company that was able to get my vehicle and bring it to there shop at a very affordable price. Royal explained what had happened in great detail, proving to me that he knows his stuff. He was able to quickly find that my Alternator(which was brand new, literally bought it the previous day from the last Mechanic) had gone out due to improper bolts used on the claps for my battery causing a poor connection that overworked the Alternator blowing it out. Not only that but it was the wrong battery for my type of vehicle, which the previous Mechanic not only put on the wrong bolts but also the wrong battery. Which in turn is the reason of all my problems, even hinted that the problem might have never been my Alternator to begin with, unfortunately we will never know at this point. The fact i was able to get home safely with no other issues all the way to New Mexico is proof of his work. If I could give a higher review i would. Thank you Royal for all the work and getting me home. The last Mechanic had destroyed my trust, but you good Sir had restored it.

5 /5 Albert Vasquez: I had a great experience at Royals automotive yesterday. Everyone was helpful. Dropped off the vehicle in the morning, muffler was repaired and ready by the afternoon. Good prices and quality work! Ill be bringing our other vehicles in the future. Thank yall!

5 /5 Beau: You want it lifted and loud or down on the ground cruising...this is your one stop shop!! If Royal and his team cant do it then it probably cant be done. I have known Royal since we were in middle school and I can personally guarantee you that this is one of the most caring people in the industry...he will literally give you the shoes off his feet

1 /5 Jesirae Kesler: Refused to correct their error, I am out $145. The junkyard they sourced my window glass from gave us the wrong panel. I didn’t realize it was wrong for several months as we were doing the install ourselves and it took us a while to get around to it. We were told we could buy a new glass from the junkyard and “only” pay the difference of over $100 more for the correct window. This was not in the budget at all, so we chose to find the part elsewhere. My receipt clearly stated there was a 24 month warranty on all parts and services so I attempted to return the glass directly to the shop. I was given attitude immediately about the amount of time that had passed, even though it was well within the 2 year warranty. I was told that it “didn’t apply to used parts” (not specified on the agreement I signed) and “what am I going to do with it?” To which I replied what am *I* gonna do with it?? Terrible customer service and no way to do business. Wasn’t particularly happy with the costs of the other repairs they did at the time either. I do not recommend.

5 /5 Dalton Dover: This shop has always gone above and beyond for customers. They have been reasonable and accommodating while understanding my needs and concerns. I feel like their prices are more than fair and they even have a 2-year 24,000 mile warranty on MOST work they perform and install nationwide!! They are a trustworthy small business.