2 /5 Katrina Hankins: Bummed to be writing this review but wanted to explain my low rating and why I won’t be coming back, even if a correction is offered:
I’ve had a great experience with Jennifer before but this time around I wanted to try another stylist who had more availability options. I booked with Bella on 3/7 for a cut and all over color and had a mixed experience. She did a great job explaining the considerations of the hair inspo I showed her, and provided a great alternative solution in lieu of the scheduled all over color. However, things went south short after that.
Two primary asks for the service were: 1.) grey hair coverage and 2.) a haircut around chest length but preferably on the longer side. I feel like both weren’t executed properly. The color itself is great, but when I washed my hair the next day and pulled my hair back, I found a considerable amount of greys. Slight bummer considering the cost.
It was the haircut that was really upsetting. I scheduled *both* services with Bella and while she did the dry cut, she then sent me over to Kaylee to touch up the dry cut after my hair was washed. I didn’t notice until I left the salon since they curled/styled my hair, but after washing my hair, I found a noticeable lopsidedness to my hair and it was 2 inches shorter than I was actually comfortable with. The dry cut Bella did looked better and was the actual length I wanted.
I called the salon and the front desk told me to email the salon, but did nothing to try to help me get on the schedule to book a touch up appointment. By no means was anyone rude, it was just baffling how unhelpful they were even when I went by to the salon today to talk about it in person. I get the decision falls on the manager to decide how to take corrective action and that the salon was fully booked today so I couldn’t be seen until possibly next week, but a bit more willingness to listen would’ve been appreciated. She just said to email the manager and that theyd “get back to me”. It’s not fun being left in suspense after spending $300.
At this point, I’m not comfortable coming back for a correction even if offered for all the reasons stated above; I don’t want to risk losing another few inches of hair / I’ve found another salon instead. If you’ve found a stylist you like at Razmataz, great! But for me, unfortunately this doesn’t seem to be the right fit.
