Arch Brows Threading & Spa - Flower Mound - Flower Mound MICHELLE HOBSON: I would like to share my experience with a particular company and its owner, which I believe is important for potential customers to consider. I purchased a service package but became dissatisfied due to inconsistent pricing and ongoing changes. Consequently, I decided to cancel my services and request a refund.
Unfortunately, the owner refused to provide any credit or reimbursement for the $500 I had already paid. They stated that the company does not issue refunds or credits; however, I found that their terms and conditions do not specify this policy, nor did I sign any agreement that would obligate me to those terms.
I have attempted to resolve this issue multiple times, both with the owner and my bank, but to no avail. It is concerning that the employees providing the services may not be licensed by the state of Texas. I plan to continue my dispute and will be filing for small claims while also reporting this matter to the Texas Cosmetology Board. It is crucial for consumers to do their due diligence when engaging with this company.
