1 /5 victor govea: I brought my truck in because the coolant pump signal wasn’t turning on and told the shop up front that it was an electrical issue. Instead of addressing that directly, they gave me the runaround for three days — only to come back with the same diagnosis I gave them on day one.
They quoted me over $1,900, including $400 for a fuse block, $500 for a coolant pump, and $1,000 in labor just to swap parts — parts that the dealership sells for $117 and $217. They also tried to add a $398 diagnostics fee, even though they advertise free diagnostics and never told me there would be a charge. I only approved diagnostics under the assumption it was free or reasonably priced — and they never clarified otherwise. Thankfully, they waived the fee in the end, but it shouldn’t have been on the table to begin with.
According to them, they have “high-level technicians,” yet I ended up fixing the issue myself by replacing the fuse block I bought from the dealership — for a fraction of the cost and in under 30 minutes. The coolant pump wasn’t even bad.
I won’t be returning, and I’d strongly advise others to get a second opinion and demand pricing in writing upfront. Just because a shop claims to be professional doesn’t mean they’ll respect your time, money, or the issue you clearly explained to them on day one.
