1 /5 Tisha Spencer: ā 1-Star Google Review
I would not recommend this nail salon to anyone. The front desk staff is extremely rude, dismissive, and rushes customers through their appointments. While I was there, I spoke with two other customers who had the same experience with the receptionist, so this seems to be a pattern.
On top of the poor customer service, they upcharge without informing customersācharging for services I never agreed to. When I asked about the extra charges, the staff was unhelpful and dismissive, acting as if I should have magically known their prices and menu details.
The nail tech was also unprofessional, taking items out of my hand without asking. When I tried to address my concerns, I was met with dishonesty and gaslighting, even being falsely accused of cursing at the staffāyet no one could tell me what I supposedly said.
To make matters worse, I had booked an appointment with a specific tech, only to find out she wasnāt available due to feeling unwell. When I expressed concern that she should go home, another tech made an unnecessary and inappropriate comment regarding her race.
This salon operates without a manager on-site, leaving customers to deal with rude staff and unprofessional behavior with no one to hold them accountable. Save your money and go somewhere that values customer service, honesty, and professionalism. I will not be returning.
