1 /5 Sun D: I tried to get my nails done on the 19th of March. I went there after 3 pm. The technician kept holding my hands very uncomfortable, and I said it hurt and I felt uncomfortable over three times. She ended up hurting my left arm. She didn’t even asked me which shape I wanted to do. She just kept filing the artificial nails that I didn’t even ask to put them on. They do not have a manager who supervise the employees, or they are afraid of letting what they did to me to the manager. I’ve tried to talk to the manager over the phone several times, but they always said she’s not at office. I called over 5 times since that day. I asked her to get another technician, but the assistant manager (I don’t think she is the assistant manager because of her poor professionalism being the one and lack of communication skills as a manager) aggravated the situation. She kept cutting me off when talking to her. She just told me that they could remove the artificial nails and base gel. There was another issue with this nail spa. They didn’t have price chart that a customer could have different options. They never showed it to me. They charged me $15 to remove what the first technician did, and ended up making my nails dry and very weak by putting my finger nails into a strong acetone bowl. The second technician who had a short hair didn’t remove the residue completely, so I had to cut my finger nails very short. I’m leaving this comment because I think I was so patient with them after trying to reach their manager over 5 times. Thank you so much for your poor service and communication! I barely leave any review, but I act accordingly.
