1 /5 Breanna: I had a horrible experience at Milano Nail Spa in Sugar Land. After calling ahead to confirm they could take me, I was seated and waited 10 minutes before the tech, Ann, begrudgingly started my service. I requested clear acrylic and clear tips, but she kept making mistakes—cutting my natural nails without asking, applying crooked tips, and using the wrong acrylic color. She ignored my feedback and left my nails bulky, uneven, and full of bubbles. To make matters worse, when I returned to have them redone, the manager refused to soak them off and fix them unless I paid again. Absolutely unacceptable!
EDIT: Please see photos
- Pink designed nails are the set I got with Jessica on December 23rd
- Clear square are the nails I got with Ann on Jan 15th
Same clear acrylic and nail tips different tech and clearly one was MUCH better than the other. In the two hours Jessica took I left with a shape and design after a soak off. In the same two hours Ann did a soak off and poor application. Pictures dont lie.