2 /5 Daniyah Elsaadi: This is copied from my yelp review.
Added to this review about* 40 minutes later *
They said they would give me a gift card for the review I left, the called me and apologized about what happened. I will not remove the review but I would like to add they said they were willing to remove that tech off my service for good and that they would apologize with a $50 gift card off my nails.
Original review
I went in for what I thought would be a simple refill, but the experience quickly turned frustrating. The first tech was incredibly impatient and rude, from the beginning he treated me like I was the one being payed to do my nails and not the person paying. However, the moment I asked for his opinion and mentioned trying out different things, his attitude got more aggressive. When I asked for his input on something, he responded with, "Ahh, you want that?" in the most condescending tone. I was paying a lot, so of course, I wanted to make sure I got exactly what I wanted.
After he finished shaping the nails, I noticed the colors were completely off and didnt match at all. I politely asked for a full refill since, again, if Im being charged a lot, I deserve to get what Im happy with. Thats when he became visibly irritated and passed me off to another tech, as if my request was unreasonable.
At one point, a lady actually came up to me and quietly told me that the first tech had a bad temper and that he needed to switch me to someone else. It all felt so abrupt--he grabbed my things and practically shoved me off to another tech without a word. The whole situation was uncomfortable and unprofessional, and I was left feeling like I had done something wrong when all I wanted was to be happy with the service I was paying for.
Thankfully, the second tech was incredibly sweet, and I felt more at ease with her. But then came the pricing. They initially told me the refill would be $45, which was fine, and I was willing to pay. What they didnt tell me was that they would also charge for reshaping, even though they only fixed the acrylic and didnt actually reshape the nails. By the time they added the reshape fee, it was $55, and on top of that, they charged me another $25 for a very basic French tip. In the end, I paid $80 for nails that, while they turned out nice, werent worth the hassle or the price.
To make matters worse, the whole time, I could feel the other techs watching me and talking about me, like I was the one being difficult. I went out of my way to speak kindly and respectfully to everyone, but I left feeling like I was treated unfairly and judged. It was a really disappointing experience overall. The front desk ladies were super friendly and I loved them but the first tech shouldnt be around people who are paying a lot of money to get their nails done.
I understand customer service is hard when youre having a hard day but be aware of that and dont rub it off on another person who did nothing wrong. Ive worked customer service before and not once took it out on another person even when I had a terrible day.
