Medical City McKinney Emergency Room - McKinney (TX)

5 /5 Belladonna B.: I am incredibly grateful for the outstanding care my mother received at Medical City McKinney’s ER. From the moment we arrived, Jason, Ben, and the entire team demonstrated not only exceptional medical leadership but also genuine compassion. They worked swiftly to address my mother’s needs while ensuring that both she and I felt heard and cared for, despite the usual demands of an ER. There were no unnecessary delays—every step was taken with precision and empathy. I also want to recognize the X-ray team for their gentle touch and kindness. They used such care, making the process as comfortable as possible for her. Their professionalism and attentiveness did not go unnoticed. Thank you to the entire team for your dedication and compassion during a stressful time. Your hard work makes a difference.

2 /5 Laura Caceres: If asked I preferred Baylor Mckinney over this hospital. My mother was put in a room with no windows and furniture which is fine as long as they take good care of her. The next day I arrived at 8:50 a.m. and the door was completely shut and the room was pitch dark with no single light on and she had not had breakfast. I have never seen this in an ER where there is always some kind of lighting and the doors are semi open. The nurses in the ER were not polite, when I tried to approach them they kept their heads hidden behind the monitors in their desks when I went on the side to see if they acknowledge me, they did not. Yes, they were on the phone but they could have given me the sign that they will talk to me later instead they have an assistance telling you that they were too busy and they will get back to me which they didnt. My mother needed to do her vowel movement and instead of wipes they brought some time of paper napkins that they spray with a liquid, they say they did not have wet wipes available.Then my 89 years old mother dare to ask if she was going to be cleaned because she was lift up and she thought she was going to bed and the ER nurse answer her extremely rude. The reason I am giving 3 stars is because they did stabilize my mother condition and the service improved tremendously when she was moved to a regular hospital room. Staff was courteous and very helpful, the room was roomy and lighted, it was night and day compared to the ER room. I think I am used to the higher standards of life in Florida. This is a rich state but it does not show.

3 /5 Mark Baland: Once I got a private room, my experience was pleasant. However, at the time that I showed up, the hospital was unusually busy. They were overbooked and understaffed. The employees were polite, attentive, and helpful, but the vitals monitors (mine and those of others) were infuriatingly loud and persistent, having a war of disjointed beeps due to connection issues, movement, etc. The beds in private rooms are supportive and comfortable, but the beds in the triage area were very painful to me. My weight was balanced on my tailbone and lower back on a metal pole under the mattress with what felt like a small flat platform. After about 12 hours, I was having to shift from side to side every few minutes to withstand the discomfort…

5 /5 T Bull: Though the ER was busy as to be expected, upon telling the Paramedic at intake what I was experiencing and him immediately checking my vitals, they had me back in a triage room within 5 minutes!! No more than 20 minutes after triage, they determined I needed further tests and care, placing me in an ER room/bed. While not my desired outcome, it was determined I needed to be admitted and they had me transferred to a regular room and bed within another 2 hours tops. Everyone was extremely polite and helpful, allowing to make the best out of what couldve been a worse experience and situation. If I or my family have to go the ER in the future, this will be our first choice.

5 /5 Bob Koepke: My elderly father was taken to Medical City McKinney ER by ambulance for respiratory problems that turned out to be pneumonia. The ER was very responsive and professional even though the ER waiting room was full of flu patients. Since there were no hospital rooms to be admitted to, they kept my dad in an ER exam room overnight until a hospital room freed up. This worked out very nicely and I was most appreciative. The next day he was admitted to a regular hospital room.