MedFirst Primary Care - san antonio - San Antonio (TX)

5 /5 Patricia Lopez: Dr. Michelle Aliotta is an excellent doctor. She is professional, courteous, and compassionate. The clinic as a unit is wonderful. The entire staff works efficiently from start to finish. They do not stop to chit chat and I believe that may be taken as rude by some patients. But they are very busy and those small breaks would negatively impact their efficiency. I appreciate them all..

1 /5 Brooke McIntosh: Called to make a same day appointment with my PCP and the receptionist with the nastiest attitude told me my provider was on a half day and I am not allowed to see any other providers... Making it seem like it was my fault. My favorite part of the interaction: "We can refer you to an urgent care because you can only see your assigned provider." "Ok, which urgent care should I go to?" "Whatever one you want." She had the nastiest attitude, didnt offer me the next available appointment and frankly wasnt helpful. This was not my first bad experience with their front desk staff and I will be finding myself another PCP. As a healthcare provider myself, I understand policies and being busy but the attitude is not excusable.

5 /5 Amber Gonzalez: I don’t understand the bad reviews on here. Sometime you’re the problem!! I absolutely love this office. From the front staff, the awesome nurses, to the Doctors. You have to treat others the way you want to be treated and they were amazing from start to finish. Thorough in my check in, to my concerns, to my check out. The facility is clean and easy to access and one of the nurse treated me like a daughter. So professional and kind. Dr. Garza is amazing as well and I left with all my concerns and questions answered. It’s not easy to find a GREAT doctor so I am glad I came here!. I will be recommending to everyone I know.

4 /5 David and Ruthie Wu: I had chosen Dr. Michelle Aliotta as my primary care doctor after my previous doctor retired. Her office was initially out of the MedFirst on Stone Oak Parkway and eventually moved to this location. Although this was further for me, I loved the care that Dr. Aliotta gives. I know that she sincerely cares for me in the questions she asks and the time she takes during each visit. Over the pandemic, our visits have become telemedicine. I think the technology we tried around June had a few hiccups. Eventually, we were able to connect and talk. Our communication outside the appointments has been mainly through the portal. Thankfully, shes pretty responsive. I will say that when Ive tried to call the office before to talk with her, its been very frustrating. It seems that they really dont want you calling on the phone. Yesterday, I stopped by the office to drop off a little Christmas cheer to thank Dr. Aliotta. Its good to see social distancing within the waiting area but Im personally still not too comfortable visiting in person yet.

1 /5 Alexander Worthington-Lee: Dr. A is fantastic but the staff is extremely disorganized, poorly trained, and completely oblivious to the concept of giving patients a good experience. Three staffers where at front desk area when I arrived. One was busy chatting with another patient, the other two were busy talking to each other. I stood there for several minutes and no one cared to acknowledge me until their conversations were finally over. A “hello, welcome, we’ll be with you in a moment” would have been enough. I was then directed to sit in the nurse appointments waiting area. It didn’t take long to be called in; but was frustrating to immediately be told that the scheduling staff made a mistake because the kind of test I came in for needs to performed early in the day. It was the middle of the afternoon. Thankfully the nurse felt bad that my time and hers had been wasted, so she offered to squeeze me in on a day that’s convenient for me. Go if you want a great, friendly, and professional doctor. Skip if you expect the place to be run by people who know what they are doing.