1 /5 Anastasia Rotchtoe: Eight straight hours of bleach utterly ruined my hair.
Only go to this salon if you have a single step product or service you need done.
Three months ago, I went to have my highlights roots touched up, and I was held hostage in the chair for 9 hours, with only an 8 oz cup of water offered about 4 hours in.
I made the appointment a week in advance & was told by the salon owner the service would take about 3 hours and cost about $300 (cost of bleach, toner, and labor), to which I agreed. I know it was the owner because they called her on the phone to ask about such a time-heavy process like highlight touch-up.
I was there on time from 2:00 in the afternoon until 10:45 at night because she kept adding things and letting it sit longer and longer. You read that right. OVER EIGHT STRAIGHT HOURS.
She melted off most of the ends of my hair by reapplying bleach to already bleached areas and not sticking to the roots/hairline.
She insisted the bleach was only 20 volume and would lift evenly. Halfway through at 7pm, FIVE HOURS LATER, when it wasnt lifting, she wiped off all of the bleach roughly with a wet towel!!!! Strip by strip, reapplied bleach and lightener AGAIN to my already compromised hair, then put the foil back on and put me under the dryer!
She also attempted to stop the bleach bleeding onto the rest of my hair by adding perm cotton rope between the foils.
Then, without telling me, she started adding dark color to the rest of my unhighlighted hair. It does not match my natural brown color.
At the end finally after rinsing everything out at 10 oclock at night, she did not want to dry my hair and I had to INSIST it should be dry so I could see the color. I LEFT AT ALMOST ELEVEN AT NIGHT.
The roots were atrocious, and not near my actual scalp line at all. The toner made the highlights look baby blue instead of platinum in some places, and the dark dye definitely bled into the lighter areas.
Pictures are included.
Glad I didnt ask them to cut my hair, as if they would have the time. While I was sitting there I saw other clients get simple and trimmed and such, and they all looked fine. This didnt seem to be an understanding issue, it was completely a skill issue.
Because she took so much careful time doing each step, I was really hopeful, but in the end they charged me $200 more for a total of 500, because she used double the bleach (after wiping off the first load roughly with the towel) As well as the dark color on the rest of my hair (which I did not want or ask for) and wouldnt let me leave(every other staff member had left and the door was locked, and I was there alone with a stylist) so I finally gave my card and then called the bank to cancel the charge on my way home. Giant waste of time, huge disappointment: do not go there unless you have a single step process that a barber college student could handle.
Mo ths later, the ends of my hair she melted off are still horrible scraggly, and they constantly get tangled with the rest of my hair. My natural brown color is messed up from the fake brown color she added, and I still have no other money saved to even try to get REAL PROFESSIONALS to try to fix this debacle.
!!!!EDITED TO ADD:
The owner now says, below, that I should have voiced my disagreement in the moment. I did, but I was alone with a stylist at 10:45 at night who refused to hear it.
She also goes on to say that "a solution could have been found in the moment" apparently at ELEVEN OCLOCK AT NIGHT after I was bullied into paying before my hair was even rinsed out or dried. I am reopening this claim with the bank, and will soon file with Bexar County small claims court.
