Luxe Salon Design - Plano (TX)

4 /5 Marilyn Van Leuvan: I showed Susie a photo of a hairdo I liked. She listened to what I wanted and did a great job. When my husband saw it he gushed about how much he liked it (which is something he never does). He has made quite a few comments on how good it looked since. It makes me even happier with it. Thanks Susie.

2 /5 Marissa Stanfill: I have refrained from leaving a negative review for Luxe for several months, but after today I decided that it is time to share my experience. My first visit was very pleasant with the exception of an extremely overpriced color appointment and ending with a color that I didn’t ask for. This has happened to me before though and I have never had any issues at previous salons booking an additional appointment the next week to adjust the color after living in it for a day or two. This is what I did after the copper brown that I requested came out vibrant purple/maroon in the sun. When I came to my follow up appointment, my stylist completely changed her attitude and was extremely rude to me and kept making comments such as “well this is what you asked for” and “so you didn’t actually want that then?” Even though it clearly was much more vibrant than what I’d asked for. I had no problems getting it adjusted, but the rude comments to clearly get what I had originally asked for when I spent $300 on a cut and color were completely unnecessary. I decided to just not return after that. This week, a new stylist at the salon called me and offered me “a free cut with color.” To which I said well yeah sounds great. Well of course when I show up, it was a free cut with color PURCHASE. This could have very well been a misunderstanding, but I swear the word “purchase” was never mentioned to me on the phone, which I think was either a bit predatory or a big error in communication on the salon’s fault. But no big deal, we decided on an all over gloss that would be cost effective for me. I asked for a gloss to match my root/natural color. It turned out way darker than what I asked for by several shades to the point where it’s almost black seen in the attached photos. The lighter is my 100% natural color and the darker is obviously what was just done at Luxe. The stylist proceeds to tell me that this is in fact my natural color and I’m just not in good lighting. The entire appointment consisted of what felt to me like gaslighting and honestly several backhanded comments. I just think this salon is way overpriced to be consistently dealt an attitude about my own hair and body that I live in every single day and I know best. Go somewhere else. I’m 31 years old and have had incredible stylists in the past that I don’t mind dealing out a bit more money for, but this place is not worth it. I’m tired of being gaslit by the stylists and having to argue my point to get what I want.

5 /5 Faith Atkins - Meyer: What a lovely salon with exceptional talent. Had a blowout with another hairdresser I had not used before, Monica! From the shampoo to her designing my blowout…she took her time and really cared! Walking out of the salon I felt like a million dollars. Compliments came my way all day. Thank you Monica. You are the best!

1 /5 Love Love: The photo you see with the black shirt on, that’s how nice my hair was, very blended and toned. I came here specifically wanted pop of color, blonde. I didn’t get that, instead my hair is brassy and ruined. I have had my hair professionally serviced and fixed this whole time & was hoping I would get some partial highlights that I actually wanted. Instead they quoted me to almost $400 because they insisted I needed more color used. I am okay with hair conditioner treatment but not with what was done to my hair. They use poor color or not good brand because you’re turning peoples hair red and brassy. This is not acceptable. I had dark hair with no issues with undertones at all. It’s a shame how much they’re charging for service they do not provide. I don’t know what two colors where used bc you completely ruined my hair now. Now I have to go and spend extra to fix this orange and brassy color out of my hair. They do not use good quality because there is no way my hair would have caused a brassy / orange tone. It’s literally what they use. Also, there were less then 10 foils and they charge you over $200. This is not right, I saw no new difference in my hair. The last photo in the black shirt is what my hair looked like before I came. Very well balanced, good base, and tone. Now it’s all yellowish and orange/brassy. Completely ruined. In light or with flash if I take a photo, it should not be orange like that!!

5 /5 Iris: Monica is truly amazing! She listens to exactly what I want and always delivers a perfect cut and style. Her attention to detail, professionalism, and friendly personality make the appointment a great experience. Highly recommend her!