1 /5 P Tami (tami76137): I can not recommend JD Automotive Service. Its not a review I want to write because I really like the people there. However, the quality of service they provided was terrible & unsafe. I had work done there multiple times over several months before noticing problems. I have absolutely no trust in this shop and would never use them again.
The last repair done was two engine oil leaks based on their inspection and recommendation. The long story short version is that one leak wasnt fixed after after 3 trips back they deflected the issue (cant tell where its coming from/ maybe its a new leak/ try an after market stop leak additive) and did not stand behind their warranty.
Even worse, I also had shocks installed on the front end. They did a bad install on both Shocks and used cheap shocks with old rusted bolts. On one of them, they didnt install all the hardware. They also didnt put back one of the wheel well cover so thats missing. In the end, the Shock actually came loose and was making a metal clinking noise as it hit other metal parts. The shock itself was destroyed from banging around. I drove my truck in that unsafe condition until I found the issue. Knowing I no longer trusted this shop I didnt care about a warranty or even considered allowing them to work on my vehicle again. I decided to get two new Shocks put on. Im so glad I did two because when they took the "good" one off with all the hardware, they found out it was over tightened and was also messed up so they were both bad.
My first repair there was having my front end suspension work and after the issues Ive found after that repair I am really concerned that any of their work was done correctly. It sucked having to replace the Shocks so soon after getting them put on the first time, but Im glad it didnt do any further damage to my truck. It could have been much worse. It was definitely a mistake using this shop. I paid them a lot of money and I learned my lesson the hard way.
Update- Reply to Response:
Thank you for the response admitting fault with the shocks. On the 4th trip for the oil leak, yes I declined paying for additional work to fix the same leak I already paid for. All work was done by the same bad mechanic. I had trust issues at that point, but later after finding the issues with the shocks, I was totally done. Please remove me from your text messages and mailing list.
