J & M Automotive - Denton (TX)

1 /5 doug Bagnall: If I could give this guy a 10 star minus rating I would. Stay as far away from this guy as you can. He doesn’t use contracts, so I guess he thinks he can do or say whatever. Someone that works there recommended this guy. So called for a diagnostic for a check engine light, and couldn’t pass a safety check. He said $85 for the check, so I bring my truck there. Without looking says, it’s just a vacuum hose, and I’ll let you know Monday. Call Monday, and they hadn’t done anything yet. Later I get a call, guy that called said it’s all done, and tells me it’s $395! Uh wait a minute, what happened to telling me what you found doing a diagnostic first and an estimate?! $395 for a vacuum hose? You might let me know first don’t you think? When I went to talk to him about it, he said he’d take $130 off the cost, but looking at my bank account, he didn’t do that either. He doesn’t do paperwork, says he doesn’t need to!

2 /5 Jono Brooks: Ive used J&M for over 10 years with no issue (however... Ill add that Ive never brought them something to diagnose. Ive strictly used them when I know whats wrong and tell them what I want done...) until this year. I brought in my sons car to have a clutch job done on it. When we got it back, the speedometer no longer functioned. I called them later that week and let them know that this was the case... they said to just bring it back in for them to check out. I didnt get a chance to bring it in for a couple of months... but after I dropped it off and they inspected it, they said that because they could see that someone had done a front-end job recently (my son and I did this...), they werent responsible. I let them know that the front-end job was done BEFORE I had them do the clutch job. Didnt matter they said. So, they told me itd be around $300 to repair. I said "forget it... well fix it ourselves"... when I came to pick up, they charged me an $85 diagnostic fee... for what I already knew. Sorry yall... thats how you lose a 10+ year customer.

1 /5 Monique: As a single woman, you must be super careful and inquisitive before just willy nilly putting your car into the hands of people who don’t care. This is a mechanic that I know my family member uses and has for many many years. I decided to give them a call this morning to see if I could drop my car off to see about a few issues. I was polite, very straight forward and to the point. Literally one sentence. The minute the man answered the phone my morning got instantaneously negative. Terrible attitude. He was extremely rude, short and spoke as though I was a massive inconvenience. I will never freely give my money to anyone who is rude, ignorant or disrespectful. There are WAY too many options out there.