3 /5 Tigra “Tiggy”: I’m in town for business and needed to fix my broken nails. I was in this particular area so this salon came up.
The salon appears to be very new (inside a newly developed strip mall). It’s bright, airy, spacious, clean, and aesthetically pleasing. (Restrooms are very clean.) There is a bar area and free snacks available in the small waiting area. They offer you a beverage from a large selection of drinks, including alcohol.
The employees were very nice and respectful. The nail techs were all wearing brand uniforms, which just added to the professional atmosphere.
What I especially loved that I was given the price BEFORE the services, and they confirmed that I was ok with the price before we continued. (Although she said $90 but then swore she said $95.)
What I didn’t like:
I specifically requested a nail tech who was experienced and good with shaping because I wanted stiletto nails.
Although my nail tech was very nice, and she really tried to take her time and fix things, she lacked the skills so the end job was subpar.
She repeatedly cut my fingers nearly a dozen times over the duration of the process (including when she was just clipping my nails. How does a nail tech miss the nails and clip your finger/skin??). She did apologize, but it just proved that she’s inexperienced.
Some of the nails are lumpy and most of them are rough around the edges (meaning they weren’t thoroughly buffed).
Lastly, the “CATastrophe.” So after reviewing their cat eye display I requested the cat eye 06 and 10. Their display has 2 rows for each color. When I inquired, the receptionist said that the top row is how it’d look with a nude base, the bottom is the look with a black undercoat.
1- the nail tech didn’t know about the black undercoat process and had to go ask the receptionist about this.
2- during the process I realized the nails were not looking like the display. The tech went to ask about this; the receptionist came back and stated that the ENTIRE cat eye display shows French tip cat eye, which is an extra charge. If you have a DISPLAY for a product, a consumer expects the end result to emulate that display, otherwise it’s FALSE ADVERTISING.
The nail tech felt bad about the cat eye results, as she struggled to complete my nails. She said the cat eye would be free, but the receptionist still charged me full price.
OVERALL:
5/5 for Salon cleanliness/ Nice Employees/ Upfront pricing and itemized receipts
2/5 for nail service experience
1/5 for false advertising