1 /5 Anastasia Price: This is by far the worst nail salon I have ever been to. I would give 0 stars if I could. I wanted to give them the benefit of the doubt because I understand people that operate a business are human too, but this is ridiculous at this point.
First I went about a week and a half ago and got a pedicure and manicure. The woman who did my nails didn’t speak to me at all, so 0 stars for customer service because she could have at least said hello. Next, she removed the polish on my toes except for my big toe because it was a thicker layer. She shaved it down and I guess when she saw that the remainder didn’t come off, she called it quits. I didn’t address it initially because it was such a thin layer that I assumed it would be covered. She painted my toes and you could clearly see a huge chunk of polish underneath. When I commented on it, she displayed shock as if she didn’t see the clear lump underneath the coat of polish and she insisted on just painting another layer on top. There were just too many small things I had to address. Polish covering my skin. Uneven nail shape. Partially painted nails. And each time, she showed shock as if she had no idea and insisted I show her what was right in front of her eyes. Think, blue nails with about a cm worth of nail white at the corner. Cmon now. It’s ridiculous. She then proceeded to do my nails and insisted on gel because it wouldn’t last as long as regular polish. I took her professional advice. Literally that night my nail chipped and within the week the polish had peeled off on about half of my nails. Again, I brushed it off as just a bad day. They are professionals, but there is room for human error.
So I gave them a go again yesterday. My polish was completely gone because I looked terrible with chunks of polish here and there, so I removed the remaining gel. Upon entering, I expressed my concerns from the previous visit. I just asked for a regular polish on my nails. The tech seemed to show distaste on her face. She finished my nails in literally 5 minutes or less. It was so sloppy. I kept having to point out that polish was covering my skin. Like it was literally dripping off my cuticles. She, in shock, asks “where” as if she does not see a purple polish clearly dripping onto my skin. She cleans the polish with a clearly expressed annoyance on her face. I then have to ask her to redo my thumb because the nail polish is soooooo uneven and sloppy. After she finished, she told me to sit under the dryer and I said far past the 10 minutes she advised. I then, applied lotion and she scolded me and said I’d mess up the nails if I put lotion on and that I needed to be gently, mind you, I was only rubbing it on the skin of my fingers and my palms and in between my fingers. My nails are literally disgusting. They are unevenly coated and it looks like a child did them. It honestly isn’t even worth the $8 I paid because I could have 100 percent done better and that’s disappointing because I am quite uncoordinated.
I am the absolute sweetest person when it comes to receiving a service from a business. I understand that people can be difficult and I make it my mission to always be kind, even with correction, and tip generously where I see fit. That said, the complete disregard to the quality of my nails and the all around negligence of basic nail care is beyond comprehension and reflective of this business’s standard of excellence. Do not waste your time or money here.
