1 /5 Robert Welch: I was referred to Dr Heyen by the VA. To be honest this was one of the worst experiences I have ever had with a dental office. Nothing against Dr Heyen but it appears he is distancing himself from the practice. It took 5 appointments to complete one crown and I’m not sure it’s correct. I expected Dr Heyen to come in today and complete my crown but did not. My first appointment I was in the chair 3 1/2 hours. At that first appointment a new dentist Dr Ghia was rude to the staff. The staff overall were very customer oriented. Update - 24 hours after my crown was in it has fallen out.