1 /5 Erica Jackson: My son had to have a looper monitor implanted for his heart. We were told that the procedure would occur at 1:30, and that we should be there an hour ahead of the appointment (which we were). An hour after the procedure time, I was told "40 minutes". It was over another hour. They are either overbooked or understaffed. It is obvious that they are more concerned with the payroll than they are for the care of their patients. I worry that this is indicative of a "hospital" (read: a building meant to squeeze blood from a turnip by holding your childs health hostage) that cares far more with keeping costs down, rather than keeping any sort of professional standard high.
From start to finish, the lack of professionalism and respect by the doctor and the staff was astounding. Additionally, when trying to give the hospital the chance to correct this foundational disrespect and foundational lack of professionalism, they didnt even see an issue. Because why would they? Were just peasants that should shut up and not complain. Dont bother calling the administration, as it takes DAYS for them to respond, and only if you call back repeatedly.
This was the first step in what will likely be a years long diagnosis and treatment plan. This was a MONITOR, not a CURE. My wife and I have decided that, in the interest of our sons health, we will need to cut ties with this facility, and are looking for a more professional/respectful cardiologist. We believe that the lack of has shown that we should expect substandard care from Heart Hospital. You wouldnt hire anyone else that showed up this late and acted like this. Hell, if WE had shown up too late, they would have turned us away and STILL charged us for the appointment.
