GrandLux Nail Salon - Frisco (TX)

5 /5 Shelley Robeniol: this shout-out to an amazing manicurist is long overdue. Ms. Judy always does a great job making my nails look beautiful. she has great suggestions for colors and designs and takes her time. she is such a nice person. it is best to call ahead of time to make an appointment, especially for gel manicures or dip, as her schedule fills up quickly. thank you so much, Ms. Judy!

1 /5 Rhyan Stanford: I went in there to get a next gen french manicure done and the guy ended up messing up the colors after I confirmed it with him 10 times! He told me he understood what I wanted to get done, but didn’t do it correctly. I ended up paying and leaving very upset. Within a week my nail polish started peeling, so I don’t recommend going here.

5 /5 Marisa Stanley: Ive been going to GrandLux for years now and absolutely love them! I always make sure to book my appointment prior, with Judy. She has flawless gel work and have been seeing her for probably 10 years now. Tammy also is great with her pedicures! I love walking into a place when they know your name and make you feel at home. Make sure you get your glass of wine while you relax. :)

1 /5 Sania Amirali: I went here to get my gel manicure and gel pedicure down and the nail artist during the parrafin wax treatment dropped wax all over my pants. I asked the owner for a discount as I know the wax would not come off my pants. My pants were $30.00 and she gave me a $2.75 cent discount and said I needed to wash the pants. I washed them and the wax still won’t come off. This is absurd. Terrible service. You ruined my pants and you won’t pay for them or take off the manicure charge?

1 /5 Lisa Brown: The owner asked me to leave because I took my daughter to the restroom! I kindly told the nail tech I had to use the restroom. She was frantically trying to finish my nails but I stopped her or my daughter would have an accident. When I came out the owner got in my face, pointing and angry, saying "you couldnt wait a minute and a half?!?!?! We cant serve you here, go someplace else!" I was embarrassed and caught off guard. I told him I had to take my daughter pee. My nail tech doing my feet was trying to continue my pedicure but the owner told her to stop. How embarrassing for an establishment to treat customers this way. He was yelling at me in front of everyone which is TOTALLY NOT OKAY. My children ages 3 and 6 were just watching him. He told me to leave again. I left... My daughter left her cup in the nail salon. I went back to get it and he got scared started dialing his phone. I told him that he was wrong for what he did. He said, "yeah exactly, Im very wrong. Im busy"... He followed me out the salon and took a picture of my license plate. I mean, was that really necessary? I am completely done with Grand Luxe Salons. There are far better establishments where you get treated with kindness and respect. I was literally kicked out of this place for taking my daughter to the restroom. Shame on this place for their lack of customer service, patience, and understanding. I am a full-time mom... Its not like everyday I get to get out and take care of things like my nails. What an awful experience!!!!