1 /5 Autumn Johnson: I went in for a full set with nail art. I provided a picture with what I wanted and asked twice are they sure they could do the nail art. Mimi (the owner), who had amazing customer service and was so extremely nice and friendly assured me she could do it, but then proceeded to bring me nail stickers that looked nothing like the art. I told her I wanted my nails like the picture I provided. She then gets started on my nails. She didn’t cut down my natural nail, as she was applying the acrylic it was super thick, uneven and applied so poorly it looked like it was already grown out and time for a new set. I told her my concerns and she “fixed” it by added huge globes of acrylic and said she will file it down. She then filed on my nails until my cuticles were sore (her words they look a little tender) and some were bleeding from how long she filed. After all of that filing, she did not tell me to wash my hands and started right with the nail art. She asked to see the picture on my phone, took my phone out of my hand and put it in front of her and proceeded to keep my phone and telling me to unlock it over and over again to see the picture. I finally firmly said “please use your phone to take a picture of my phone.” She said, “its ok I’m almost done.” That was not cool Mimi. Finally, after each little dot she drew she had me put my hand into the drying lamp over and over again. I probably put each of my hands into the lamp 25 times. Well, she didn’t have me wash my hands so all of the access acrylic on my finger and around my nail was completely hardened and glued to my skin, not to mention my fingertips being glued to the nails because of the sloppy nail glue Application. Unfortunately, after all of that the nails looked horrible and nothing like the picture I provided. I stopped her in the middle of the work and told her how upset I was about everything and to just cut them off. Also, I was there for almost three hours and I was the only customer and I can see why. Mimi, slow down and take pride in your work!