Executive Nails & Spa Rosenberg - Rosenberg (TX)

5 /5 Shumaila Dosani: Update: As soon as the staff here saw my review they called me in to get it fixed and they are exactly how I wanted them to be. I really appreciate good customer service and was sure to tip the nail tech who put in the effort to fix my nails. Tho I wish I didn’t have to come back out for this I do appreciate their efforts! I was super excited to try the glass nail trend, but unfortunately, this salon didn’t have the necessary jelly nail polish for it. Jelly nails are a huge trend right now, so I expected a well-known chain like this to have what’s needed, but they didn’t. The nail tech tried her best to improvise with a glossy tint, but it was clear she wasn’t familiar with the technique. This lack of expertise seems to be a recurring issue. Most of the nail techs don’t appear to be very experienced or skilled. Out of the entire staff, there might be two or three people who are amazing, but if you’re new, it feels like a game of Russian roulette. To make matters worse, the nails chipped the very next day—$70 completely wasted. I won’t be visiting again. Additionally, my friend, who visits this salon every month, was rushed and treated rudely. After she had already been seated, they asked her to step aside because she was a little indecisive about her choice. If you’re looking for anything trendy or slightly complex, this is not the place to go.

1 /5 Peyton Glass: UPDATE: the owner has reached out and i have an appt tuesday so will update accordingly. Went to this location last night with my husband and 9 mo old. Yes, i understand getting nails done with a little one in tow isn’t always convenient for staff but my husband and I deserved to get our nails and toes down. I told them we both wanted pedicures and manicures and I wanted a full set with dip and my husband wanted shellac. I also said I wanted to get my nails done last so once my husband was done, he could hold him! I was told we need to pick out a color. I asked the man at the front desk which were which so we could coordinate colors. I was told a technician wouldn’t have a problem helping us with colors. We sit in our seats, my little one in my lap, the nail tech approached to start on my hands immediately. I reminded them that I wanted to wait until my pedicure was over to start my hands. The lady had a HUGE problem with this, cut her eyes at me and then rolled them. Then turned around AGAIN and cut her eyes at me again. I told her, I’m paying for two different services and would like them to happen how I asked. If it was a problem I should’ve been notified when it was originally talked about. We get the best pedicures and genuinely thought our experience was turning around, until I get my nails done. After repeatedly telling the SAME RUDE TECH multiple times what I wanted she kept doing the exact opposite. We still paid for the service as we were promised the wrong would be righted. We were told to come back today and they would fix them only to get told they will not be fixing them without with costing me. Mind you we spent $250. we were told this would not cost us and it was all a lie last night.

5 /5 Carissa Orsak: Lina provided an excellent service with my nails! I chose dip powder, and she created a delightful Christmas design. She was thorough and engaging in conversation. Additionally, Hannah did a wonderful job on my pedicure. I highly recommend their services.

1 /5 peach princess: I came in there to get my nails done. But the stylist CiCi started asking me if I played Roblox. I said no ma’am please finish my nails. She proceeded to show me her lego shaped head and said here this is Roblox. Then she started laughing. I was disgusted and asked for a refund. Instead she called the police. These were the nails. I’m a loving woman from Houston but some things are just too far. Fire Cici.