Firestone Complete Auto Care - Pearland Ashley Shock: I would not recommend this location to anyone. I’m disappointed with the customer service received. I had two nails in my tire and they said that they were too close to the sidewall to repair via Firestone policy and one was in the middle of my tire. I dropped my vehicle off at 10am, and asked if they could have it done by 4pm, they did not give any updates and told me when I dropped it off that they could absolutely have it done by then and probably even sooner. 3:50 pm rolled around and I had heard nothing, I called and they had not even looked at my vehicle yet. I felt like they just wanted to pressure me into buying a tire instead of actually fixing the tire I just got 4 months ago. I picked up my vehicle instead, very upset because they had it all day for basically no reason and my husband was questioning why they could not fix it. The guy at the front, Arnold was very upset that he was questioning why it couldn’t be fixed and their policy and told him that he was frustrating him and asked us to leave the store. We went across the street to discount tire where they were extremely polite, pulled my car in immediately and had it fixed within 30 minutes for free. They even stayed late for me to pick up my car the same day. To make matters worse, one of the nails that was supposedly too close to patch had not even punctured my tire. They would have known this if they had actually taken the time to look instead of dismissing it because they didn’t want to fix my tire. I’ve gone to Firestone for years at different locations and this is the first one I have had issues at and it will be the last. They have now made me a lifelong discount tire customer. I will add the photo of my tire with the nails in the square that they refused to patch due to them being too close to the sidewall.
