Crash Champions Collision Repair Pearland - Pearland (TX)

1 /5 Lina Pineda: Like some of the bad reviews I read. I had the worst experience ever. My car was hit by another car; Insurances company sent me there to get fixed my car from a small bent on my bumper. Which per insurance issues I decided to go get my car without being fixed. But the wat Crash Champions turned in the car to me was awful and very unsafe. I noticed when I drove probably less than a quarter of mile away and the bumper started to fell down. I noticed they left a bag of screws on the passenger seat. They took off the bumper, but they never screw the bumper in. I had to stop twice on my way home due to the bumper falling off while driving. Very careless people with their customers. I had to call someone for help to make it home safely. The least they shouldve done is to turn the car back safe and in the same conditions that it was dropped off. I dont recommend this place to anybody.

5 /5 Stephanie Wood: The staff at the Pearland shop is amazing. I went in for an out of pocket estimate and the total time was only about 20 mins. The check in process was seamless and within 5 mins I had an estimator going over the damages with me. Look forward to bringing my car into the location for repairs.

5 /5 Gabriel Williams: The staff was friendly and worked with me at this Crash Champions locations even letting me access the car to find an item I had lost while it was waiting in the car park for its turn. The staff at the Enterprise car rental office worked with me on lowering the rates for the rental car and letting me rent out a Nissan Rogue that seemed like it was brand new and drove smooth. When I didnt have a ride back after turning in the rent car, Alphonso, the Detailer, volunteered to drive me back to my house. I would like to thank him and the staff at both the Crash Champions and the Enterprise rental office for their outstanding customer service.

2 /5 M Moraes: One unhappy customer, not sure where to start. Maybe not getting the communication about updates or just any updates. I told CC that I was not getting the communication. Not to mentioned that it took forever for the repairs to get started, FYI, it has been 4 weeks, not complaining about this part so much. It is not knowing anything that bothers me. In addition was told that CC would cover the cost of the daily rental after my days being exhausted. So guess what, not true as Im already being charged for a few days, not good. I have bills coming in and Im not sure that they will all get paid because of Enterprise surprisely charged me and was told I will not be charged, not good about keeping your word. This makes life stressful and difficult to focus daily. There needs to be improvement in a few areas obviously. As it is, I really loath the rental car. Anyway, just when you think it might get better, and just maybe can breathe normally and take a step forward, I ended up taking g two steps back and about to have a nervous breakdown.

1 /5 Diana Enriquez: Being in a car accident is a bad experience on its own, having to deal with other issues only adds to the stress. I was given a rental car that had a bad odor and I did feel safe in it either. I messaged multiple times and was told that I would get a call from Enterprise and I never did. When I picked up my vehicle yesterday. before I left, the right side mirror was not functioning properly. I immediately advised them, I didn’t even leave the premises. They couldn’t figure out what was wrong with it. I told them I had to be somewhere at 6 and could I bring the car back Friday. Today we received a call that they were not going to be fixing the issue because they couldn’t prove it wasn’t working before. I am beyond upset that after delays in parts and driving an unsuitable vehicle I am now told they are not going to fix something that I know for a fact was working before the accident. They have been very nice, but that is unacceptable to me to be told I would have to fight it, because they missed it and didn’t submit to the insurance is now going to cost me money. Just a shame.