1 /5 Lori Boling: Epic Nail Bar has been our go-to whenever we wanted to treat ourselves to mani/pedis, but the last few visits have us rethinking this. Yesterday (12/23/2024) we had appointments to treat ourselves for Christmas and our birthdays; I was getting a pedicure, my daughter was getting a set of nails. When we checked in we asked if we could add an eyebrow wax for my daughter and if by chance we could add a pedicure for her as well. Understandably, they werent sure if anyone would be available for an add on pedi as they were pretty booked up. Ok...no big deal. They seated us both in pedicure chairs and our techs came in to get started. They didnt have a color even similar to what my daughter wanted for her nails so she opted for a french manicure with almond shaped nails. The tech was really rough and cut her cuticle to the point it was bleeding. A little while later, someone came in and said they had a pedicure tech available if she still wanted the pedicure. Yes, great! The nail tech is starting to cut and shape the nails and asks how she wants them. She tells her not too long with an almond shape. Clearly there was a communication barrier because the end result is awful!! My daughter is so embarrassed by these nails! Moving on to the eyebrow wax...should be simple enough, right? Well, the tech drips wax onto her eyelash extensions and attempts to clean it off using either oil or petroleum jelly...both of which are big no-nos to lash extensions (they deteriorate the glue/adhesive). As for the pedicures, both were just ok. I think mine was a little better than hers and I walked out of there with a smudged nail from where the tech was trying to put my flip flop on my foot, bubbles in the paint job and areas where the paint isnt even. They didnt trim my daughters toenails at all and the paint job is just sloppy. When we go to check out the gal at the desk asks how everything was. I clearly stated we have had much better service previously and stated our concerns. My daughter is standing off to the side almost in tears and the desk gal has no response...just a blank stare back at me. She tallies up our bill and asks if I want a receipt. I stated we likely wont return to Epic Nail Bar and her response...Ok.