Custom Car Care - Texarkana (TX)

5 /5 Hypno Pooper: We were travel from Houston to MO and had a panel come loose on our car below the engine. Custom Car Care was 3 miles away. They fixed us up with a bolt to reattach the panel to the car. Customer service was top notch. And they took care of us with smiles and a 30 minute detour. Highly recommend this shop as they were so kind to help us out on our trip.

5 /5 Brian Schreefer: I have not had work done here since I live in South Texas however the phone call I made the other day was very helpful regarding my safety inspection. Unfortunately I dont remember the ladies name but since I drive Long Haul and my car is in Chicago and I was in Charlotte North Carolina I told her that I was trying to get to a location this weekend when she told me that I could possibly get away from her. This is to say thank you because that waiver was very successful

1 /5 Paige Burkhalter: I came in yesterday for an inspection on my car. An inspection. When I got there I could tell they were busy, and I know it’s the end of the month, so everyone is going in at once. Either way I had to get an inspection done. I go in and wait for an hour for an inspection, which, given how many people were there was understandable, however, I still had to make it to the inspection office before they closed. They ended up getting my car finished before then and I was in and out of the inspection office. My primary reason for making this review was the customer service. I saw that my car was in the shop, and at this point I had been there an hour. I walked up to the counter and asked how much longer it would be for my car to be finished (in a nice way). The lady running the desk snapped at me saying “you’re just going to have to wait your turn like everyone else.” Which is not what I asked. I don’t appreciate being talked to like a child. I rolled my eyes as I walked back to my seat, and another customer stated they had been there for 5 hours waiting for a radiator to be changed, when that’s a 30 minute job max. All I’m saying is, I won’t be coming back due to customer service issues. Do better.

5 /5 RnR Mum: Fast and friendly service! I was barely out of my car when a smiling employee came out to assist me. I told him I needed a Texas vehicle inspection and he said "No problem!". The waiting area is spacious, clean and has comfortable seats! The atmosphere was upbeat and positive! I felt very at ease and comfortable there. Its nice to see employees smiling on the job! My car was ready in less than 15 minutes and checking out was a breeze! I was given a "proof of inspection" report along with my receipt. The service was definitely quick yet thorough! Ill definitely be a repeat customer! Thank you, Custom Car Care, for putting a smile on my face!

2 /5 Chad Pritchett: I visited this place to have them install LED light bulbs... Apparently, the employee didnt read the instructions....there is a certain way they are supposed to be installed since they are flat panel LED bulbs. Its crucial to the way the beam shines. They were supposed to be straight up and down with the wire coming out of the bulb pointing straight down,per instructions....but both bulbs were installed with LED panels at a 45 degree angle, therefore causing my low light beams to be blinding everyone!!! Employees need more training on reading instructions for LED bulb installation, THEY ARE NOT REGULAR BULBS THAT CAN JUST BE INSERTED AND WORK CORRECTLY!!! They are flat panel for a reason....