1 /5 Maria Perez: I went to this salon before my engagement pictures for a trim and styling. I wanted softer/bigger curls and ended up getting tight ringlets due to a prior engagement we had to leave once it was finished. It just-so-happened to rain that night and the curls fell. I decided to straighten my hair for the pictures instead, and was so glad I did.
One side of my hair was significantly shorter than the other. On top of that there were jagged layers on one side that did not match the other. At all.
I went back to the salon and was shocked when I found out that the person who had cut my hair originally was the manger. While one of her other employees was fixing my hair I was told, "Sorry thats just the way she is. Sometimes she doesnt may attention." Excuse me? I spent over a hundred dollars for not paying attention and terrible 1999 quince curls?
I went home to go over my hair once again with the straightener before pictures and found it was still uneven. I ended up curling and making due since I did not have any time to get it corrected. Again.
When I emailed the manager she was unwilling to help. She offered me credit, but I informed her that I was no longer comfortable with her, her staff, or their abilities. She then decided to bring my future father-in-law and fiancé into the conversation. Stating that they had been long time customers and that she did not understand what was going on.
She has yet to respond to my emails. I have not received funds back. And I am now trying everything to grow my hair back to where it was for my wedding day.
I have never experienced such unprofessional behavior, language, attitude, and all around customer service.
***Brandy has gone on to text my father-in-law about the situation. He was not aware of it since it did not involve him. He did not pay for it and since he goes to the salon I did not want to speak ill of it to him. Completely unprofessional.
Ive attached pictures of my hair and screenshots of the emails. And for clarification, by "unprofessional language" I mean bringing unnecessary individuals into the conversation and making me feel as if the error was my fault. I went to her salon for a correction and that was even incorrect. I was not going to go back. Again.
