City Base Nails - San Antonio (TX)

5 /5 Inked Muneca: Ive been twice and have gotten both sets from Reyna. Its always a pleasure! Its an inviting atmosphere, they are always laughing and talking with customers. Seems they have many regulars during the time I was there, and they remembered their names and color choices that were sweet to see. Will definitely be going back!!

1 /5 M W: I have been going to this location for over 2-3years. Never had an issue till this time around—turnover rate must have an effect. The individual who did my nails was Henry (manager). Though he was polite during the session, he was annoyed and clearly distracted by the phone. At the end, I was dissatisfied with the results. My nails appeared at a 45 degree angle…they looked cheap and amateurish. after coworkers advised that I go back, I did so next day. I explained to him how my actual nail was not glued onto the acrylic-it was lifted and how the 45 degree appearance was unacceptable—they needed to be fixed. As I was respectfully explaining this to him, he began laughing stating that he was the manager and there was nothing wrong with my nails. So, I then turned to the customer beside me—she too agreed. At that point he had zero interest in speaking to me. I asked AGAIN for them to be fixed since he was refusing a refund. As I sat there taking photos of my nails, he finally decided to remove them. He then had another nail tech do it after I told him “you’re laughing and refusing to give me a refund. You don’t see the issue still-my nails are LIFTED and detached from the acrylic—--this…scares me. The google/fb reviews were true” Luckily, another male took over and I honestly to god felt bad bc it wasn’t his fault. Though the second tech was constantly grunting and stomping his foot with disappointment, ALL could’ve been prevented if Henry could’ve given 100% the first time around. The last pic was from the final visit. Please avoid this place. It’s not worth it.

5 /5 Sophia Piatt: New to living in the south side and in need for a manicurist closer to me. A friend recommended City Base Nails. I was shocked how good my first set came out, and now this one too! Shiiiii this my nail salon now! Give em try! Henry did both my sets, and shapes them perfectly. Thank you for the clean set!

1 /5 Gabrielle Vasquez: So the last time I was here was a few months ago. I went to get a full set & pedi for my baby shower so I was super pregnant about 8 months. WELL first off I asked for shorter nails since I’m going to be having a newborn soon well to me the nails were still too long so I asked for shorter & the tech says that they’ll get even shorter after she shapes & files them down OKAY, so why did I get charged for LONG? It says it right on the receipt but I asked for short? Make it make sense. Then the absolute worst part was my pedicure, the tech says I have an ingrown & asks if she can cut it & I said I mean I guess? I had never experienced any pain before or noticed anything. Well now months later every time my nail grows out it hurts soooooo bad whatever she did caused me to actually get an ingrown now everytime my nail grows out I have to cut my toe nails extremely short bc of the pain & I had never felt pain or discomfort before this pedicure but now I don’t even wanna get a pedicure anymore bc I can’t grow my nails out anymore! So thank you city base nails for screwing up my toe nail & overcharging me for something I didn’t ask for!

1 /5 Samantha: My sister and I tried to go today for a refill we walked in at 2:30pm and was in the process of checking in. There were about 5 ladies in line ahead. The female at the first table stated before we could even check in that they would not be able to do the nails due to the fact that they close at 5pm and there was a line. Reminder that we walked in at 2:30pm. I think it was highly rude in the tone that she used and the fact that she turned away customers. I don’t recommend unless you like poor customer service and attitude.