1 /5 Jon Titan: Went in for a diagnostic and the man, Chris, called me up when he was done. On the phone, he told me the issues my vehicle was having and gave me a rough estimate. When I went to pick up my vehicle, the invoice he gave me only said “diagnostic” and did not have the estimate for repair or the list of repairs needed. I had to ask him to repeat the repairs needed so I could right them down. He was very rude and seemed annoyed that I didn’t want to have his shop do the repairs as I decided I could manage the repairs myself. He said “I don’t need you wasting my time if I’m not doing the repairs.” I guess a $220 fee for a diagnostic not worth his time.
He does not seem to understand that some people like to get diagnostics/estimates to compare prices and get second opinions, or just to know what the issues are. The only reason I brought my vehicle to his shop was because I wanted to support a local small business and not go to Stevens or a chain shop in Amarillo.
Highly recommend choosing another shop in town.
