Carlos J. Romero, D.D.S. - Laredo (TX)

5 /5 Michael Valdez: I had a filling and wisdom teeth extraction procedure done today with Dr. Pope and he was such a professional. I could not feel a thing and the procedure went very smoothly. I was nervous going in but he made everything very relaxing. Highly recommend this office.

5 /5 Ramiro Del Bosque: Dr Carlos is a very good dentist. He takes good care of his patients and do very good work.

1 /5 Valerie Cisneros: HORRIBLE CUSTOMER SERVICE! I had 3 scheduled appointments for today. My son, my daughter, and myself but I had to reschedule my son’s which I did yesterday when they called to confirm.y daughter and I get there today and the girl at the front desk says that our appointment time had already passed. I tell her, “No.. my son’s appointment was at that time and my daughter’s and my appointment are at this time.” She then stands up aggressively from her chair and again aggressively places her appointment call log or whatever it is on the counter to show me and she says, “No it was at this time and I know because I’m the one that called you!” So I look at her and she asked if I wanted to reschedule! NO THANK YOU! Not only was she rude but she violated HIPPA when she placed the appointment paper on the counter as other patient’s names and telephone numbers were on it!

1 /5 Bar bi3: The receptionist are so inconsiderate and even though it was there fault they didnt care if they gain or lost a client. I made sure I arrive to my appointment on time but since there machine printed the 1130a they stated I was late since it was too late and it interrupted the lunch. However the printed schedule stated 1130a. I asked if I could speak with the manager or anyone else and the lady just said no. She was the only one. I guess I rather not deal with such receptionist and take my business elsewhere. Like I said she didnt seem to care if they lost a client.Never saw the Dr. So idk what service they do but i guess Ill never know..

1 /5 Albert Mendoza: Walked in for an appointment at 930 and was in the process of being checked by the receptionist. The lady on the desk behind her stopped her and said he is late reschedule him. I explained my appointment is at 930 she stated no sir 9am . Its 914 you all open at 9 I took the day off from work to make this appointment. Once again sir you need to reschedule. Customer service is horrible will look for a different dentist who cares for their patients.