3 /5 Travis Jackson: First of all, I want to thank the Staff who assisted me on 06-19-2025 as they were VERY HELPFUL in attending to my Vehicle. On the other hand, on 06-27-2025 I must say that this was a different story. I am not sure who the Person was who was assisting me at the Front Desk on my Check-in and when I returned to pick up my Vehicle, but their tone was very unprofessional, I feel. When they called me after I returned home, they immediately started stating that the Staff in the Store did nothing wrong, in which I did not say that they did but if I returned my Vehicle because I felt something was not right I guess one could assume that so they had the right to come to the Shop’s defense. The Lug Nut issue I felt was done in the Shop, but I was not asking for anything “Free” as this was pointed out on numerous occasions during the conversation. They also stated that the Shaking on the Front End had nothing to do with what they did which the person could have been correct but at no time did I say it was their fault, I just wanted it checked out. The Person pointed out that my Check Engine Light was the cause of the shaking and I advised the Person that that Light comes on and off periodically and I have changed numerous things to try and correct it but it was not my top concern at the moment. I am not sure why the Person kept returning to that I just wanted something for free, but I have to point out that I spent 31+ Years as a Mechanic in the Air Force so I do know a few things about Vehicles although I was addressed as if I was dumb as to what was going on. The only reason I did not do the job myself was because of a Surgery that I had in the past but that is beside the point. My last point is that I gave a Referral on 06-19-2025 to someone who took their Vehicle to this Shop and they were going to set up Oil Changes and other Services at the Shop but when I advised them what transpired on 06-27-2025 they advised me that they have changed their mind about going there anymore. Customers are not always right but Mutual Respect is. I hope those who work at Brake Check have a Great Life and thanks for Everything it was Great Knowing You All!