Borderland Euro Auto Repair - El Paso (TX)

5 /5 Danon Brown: If I could only use one word to describe the level of excellence this place gave it would be WOW. The repair and diagnostic process did take longer than I would have liked. Only because I really wanted to drive my car. The entire process with very pleasant to say the least. Roy kept me informed throughout the whole process. If you have a European car this is your place to go. Thanks again!! #rd car i have brought here. Its a Mercedes e300 that needed some suspension work. My expectations were exceeded once again.

5 /5 Josh Shields: I can’t recommend Borderlands Euro Shop enough! They took incredible care of my Audi and got it back on the road running better than ever. From the moment I walked in, their team was professional, knowledgeable, and honest about everything—from diagnostics to pricing. They communicated clearly throughout the repair process and didn’t try to upsell or overcharge. It’s hard to find a shop that truly specializes in European vehicles in this area, but these guys know their stuff and treat your car like it’s their own. If you own a European car and want it done right the first time, this is the place to go. I’ll definitely be coming back for any future service. Huge thanks to the team at Borderlands!

1 /5 Lee Hackworth: I’m writing a review of one star only because they did provide good conversation, but as far as fixing the issue on my car, they didn’t help at all, even after paying $550. Came to this shop because my AC was no longer blowing cold on my 2019 bmw 540i, they told me to hook it up to a machine to weigh the freon and refill it, it would cost $350, as they were doing that they ran out of freon. So I sat for about 3hrs and they got it “sorted out”. Mid repair the technician left without any explanation and then someone else took over. After waiting they tell me my car is done. I had cold AC for the ride home but the next day it was back to it blowing warm air. So I decided to just take my car to the bmw dealership, they also said I was low on freon, but it only cost $150 to have the same thing done that cost me $350. Come to find out they never filled it up all the way. So I spend $550 just for new cabin air fliters that I didn’t even need in the first place.

5 /5 Daniel Rodriguez: I cannot begin to express how happy and impressed I am with this shop. What started off as headache with my 2021 Mercedes C300, Roy and his son put my mind at ease after talking to them about my car and the issues it was having. Being a former tech for Chevy I was unable to finish a repair I had started, but Borderland finished it within a day!!! This is after Mercedes of El Paso had told me I would be waiting three weeks for the same job. Not only did they go as far as washing my car after the repair, which really caught by surprise, Roy even gave me a follow up call to see how my car was doing. These little things really made a difference for me and made me feel like a valued customer! Thank you so much, I will definitely be going back in the future if need be!!

5 /5 MikE Dodd: I brought my Mercedes in to have my ignition coils replaced and an oil change. The staff was friendly,professional and had my car in and out. The man upfront, Roy, was great to talk to. Hes very knowledgeable and straightforward. Plus we swapped some great stories! In addition, they were affordable and didnt try to sell me anything I didnt need. And the same goes for other customers I overheard him talking to on the phone. He told it to them straight and explained different options they had regarding work to be done. I will definitely be bringing my car back even if its just for oil changes. Thanks guys!