1 /5 Maegan Harless: I have been going to Bliss for a few years now. I took a break when my tech went on vacation as I hadnt given my nails a break for nearly a year.
It took a long time for them to recover and I had done them myself at home in healthier ways than acrylics etc.
This week is my birthday so I went back to my nail tech and got gel x done. Unfortunately, my experience was far from what it was in the past. She had to redo 3 of my nails more than twice due to shortening them with a regular nail cutter instead of a round one which made the nail split up the middle. Meaning she had to soak and drill them off multiple times on the same 3 nails. One nail she did three times and it still isnt on my finger correctly. The nail done 3x is still not covering the side of my nail, it is lifted. My cuticles were not pushed back and the gel x nail was put over the cuticle themselves.
The amount of glue under the nails on my skin in genuine CLUMPS is insane. I was told "it will help keep the nail and your real nail attached" - except it isnt on my real nail, its on the gel x nail and my skin which can cause contact dermatitis. I asked many times for her to get it off my skin and she did a little but not much.
The shape is not consistent. They look as though Ive put press-ons on my nails as they are so high up on my nail bed.
They were so sore last night and red... I went to bed only to wake up to swollen, angry, painful throbbing pain. I go on a trip this weekend for my birthday and do not have time to go back in to get them fixed. Im going to have to soak them off at home and spend my birthday trip without my nails done and now extremely short as she cut them all way down (another reason the glue isnt even on my real nail).
I gave Bliss the opportunity to refund me for my $65 service that took an hour and a half because she had to redo so many nails so times so many times and they said no refunds. I tipped 15% and even asked them to keep that but due to not being able to keep the nails on I dont think its fair they keep the service fee for a service I cant have/appreciate. They did offer to redo them, but even if I had the time to go back in, who would want to give that another chance after this experience? I have recommended this salon to so many people over the years and always raved about my tech. The lack of care and lack of ability to take ownership that its a bad job is genuinely so off-putting.
I sent them photos that I am attaching below and they only made a comment on how they are unable to see any swelling but do not address anything else. They also told me that this is completely normal as I have not had my nails done in a while???
I am now forced to leave this negative review - which I hate doing - and work with my credit card company to be issued a refund.