1 /5 Kyle Kirwen: Payment is required upfront, which felt wild to me and set the tone for an already uncomfortable appointment. I was 5 minutes late, which visibly upset her. I told her I didnāt want to do a balayage anymore because we hadnāt started off well and I was apologetic for being late, but she insisted since sheād booked me for 4 hours, making me feel obligated.
We spent over 10 minutes discussing the price, which ended up being over $100 more than advertised. I admitted I couldnāt leave much gratuity due to the cost, and by then, I was already on the verge of tears.
During the appointment, her commentsāflattery mixed with judgmentāmade it worse. While my hair processed, she used metal clips and placed me under a dryer, despite warning me earlier to avoid heat tools. After 20 minutes, she turned up the heat, and my scalp felt on fire. I begged her to remove the clips, but she brushed it off, saying it was ājust speeding up the process.ā When she finally removed them, the clips were so hot she nearly dropped them. My scalp was burned, and my sister later had to pick out bits of melted PLASTIC and skin. (She also used plastic instead of foil which was very unusual)
(See picture)
I asked for a full, very light, almost platinum blonde balayage. I got a partial, uneven, yellow-orange bleach job starting halfway down my roots. Luckily, Iāve already booked a color correction who confirmed this was not even close to the result I asked for. If youāre curious, find me on InstagramāIāll send you the reference photo. (It was my first balayage, done beautifully by the @ColorbyCarlos. I didnāt upload it here to avoid misattributing his work.) I only booked with her because she was the only last-minute option available. Now I know why..
The cut- actually was not bad surprisingly because she parted my hair in what is the worst middle part Iāve ever seen a stylist do. (See picture)
At the end, she asked if I wanted it curled or left as isāeven though styling was included in the package. I just wanted to leave. It takes a lot for me to leave a bad review, but this experience was upsetting enough to share.
EDIT: Regarding the ownerās responseā
Yes, she burned meāthat is a fact. And if she prefers plastic over foil, fine. But plastic melts under high heat, which it didā¦into my scalp.
She also needs to stop saying āwe.ā Itās just her in that salon. Thereās nothing wrong with that, but when itās time to take accountability, she hides behind āweā to deflect blame.
Lastly, she claims there is āno pleasing this client.ā Feel free to check my review history. Iāve only ever left 5-star reviews except for this one. I generally avoid confrontation, so I donāt enjoy leaving this reviewāespecially for a fellow self-employed woman. She clearly has happy returning clients, and thatās great.
But when faced with a bad experience, she jumps to defense instead of making it right. Thatās not the kind of business Iād ever return to.