1 /5 Rachel B: Subject: Complaint About Unprofessional and Discriminatory Treatment
On January 5, 2025, around 1:00 PM, I called BB Nails to schedule a pedicure with Nene. Nene has always been professional and quiet, delivering great service. However, today I was treated rudely by both Nene and Kim.
During my pedicure, Nene began polishing my nails, but the application on one toe was uneven. When I pointed it out, Kim, who was not even working on me, came over and claimed the issue was due to skin from my cuticles, which was untrue. She started speaking loudly and displayed a dismissive attitude. Despite her behavior, I stayed calm and simply requested the service be done correctly.
When I finished my appointment, I still gave Nene a tip as I paid. However, I was told by Kim that Nene no longer wanted to service me and that they would not provide services to me in the future. This was extremely upsetting.
I would like to speak with the manager regarding this incident. I’ve noticed that the prices vary each time I visit, which raises concerns about fairness and transparency. Furthermore, the behavior I experienced today felt discriminatory. It’s disheartening that many Black women, who contribute their hard-earned money to this business, are treated poorly.
When I asked to speak with the owner, Kim claimed she was the owner, though I question the validity of this claim. Her actions today lead me to believe she misrepresented Nene and escalated the situation unnecessarily.
I strongly advise others to be cautious when visiting this business. No one deserves the treatment I received. I am considering reporting this matter to local news outlets and believe further attention is needed to address the unprofessionalism and potential discrimination at BB Nails.
Sincerely,
A Very Dissatisfied Customer
